Disability Etiquette

DISABILITY ETIQUETTE

Resource #
VHS • DETV718W

Price $189.95

Program Contents: 11 minutes. Comes with a 10-page Trainer's Guide.

Captioning: None

Copyright Date: 1992

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CUSTOMER SERVICE ORIENTATION

A straightforward orientation to the basic rules of etiquette and language when providing customer service to people with disabilities. Produced primarily for employees of amusement parks and similar organizations, it will help raise the awareness level of employees in any retail establishment that has a goal of providing customers with disabilities with the same quality of service that is experienced by non-disabled customers.

It is also a good training tool for community-based disability programs that want to present a quick customer service introduction to companies within their area.

Covers:

•	Inappropriate and appropriate terms and phrases and using respectful language
•	Defines the term "disability"
•	Overviews through example on disability etiquette
•	Gives suggestions in providing customer service to people that are deaf, blind, use wheelchairs, or have speech impairment.

Produced by the International Association of Amusement Parks and Attractions