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Customer Service and Communication Skills CD-ROM
Customer Service and Communication Skills CD-ROM
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Resource #: CSCC710W
Type: CD-ROM
Price: $109.95
   
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Program Contents: CD-ROM with supplemental guide. Approximately 90-120 minutes for entire lesson. Site licensing available with special pricing

Captioning: None

System Requirements: Windows: Windows 95,98, or 2000, Pentium II Processor; Mac: System 8.5 or higher,G3 Processor; Both:64 MB of RAM, 8X CD-ROM, Thousands of colors, Soundcard, Speakers/headphones, 30 MB of available HD space

Copyright Date: 2003

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ALL SALES FINAL AND NON-RETURNABLE

A compelling CD-ROM training program for workers with disabilities.  This program takes place in a “virtual classroom” that makes use of the dynamic and real time collaborative features of the Internet and the computer.

The program can be used individually in a distance-learning format, a blended learning classroom, or in an individualized computer lab.

Benefits include:
• Content is industry approved-may lead to industry certification
• Students get immediate feedback after each lesson
• Approaches learning through a variety of interactive modalities

Course focuses on customer service core skills and emphasizes effective communication and relationships in the workplace.

The following course lessons are included:
• Introduction to the Service Industry
• Communication skills overview
• Communication skills application
• Attitude, personal appearance, and work ethic
• Working with dissatisfied customers
• Problem solving and critical thinking
• Cultural awareness


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