Jun/100
Advocacy Training in 2010
Advocacy education and disability awareness have become major drivers towards the creation of inclusive workplaces for individuals with richly varied mental and physical abilities. Both the political and social landscapes in America have progressed towards providing equal employment opportunities for persons with disabilities since the enactment of the Americans with Disabilities Act of 1990. Still, however, obstacles prevent a fully equitable environment for employment; nearly 45 percent of Americans with disabilities were unemployed as of 2000, according to the United States Department of Labor.[i] Studies conducted in late 2004 showed an alarming rise in unemployment among those with disabilities, projecting a rate of 65 to 70 percent.
At first blush the blame is easily placed on management. Studies seem to imply managers, Human Resources Departments, or other administrative bodies charged with hiring personnel for organizations are not welcoming persons with mental or physical impairments. However, a closer look reveals a more startling truth.
The Federal Managers Association in conjunction with Telework Exchange, an organization committed to demonstrating the emerging value of remote telecommunication operations, surveyed over five hundred Federal employees in January and February of 2010 to gauge institutional advocacy and awareness for hiring, developing, and promoting workers with disabilities. The resulting study, titled Unnecessary Barriers, provides insight as to why unemployment for persons with disabilities has risen so dramatically.
Contrary to intuition, it is not managerial gatekeepers thwarting the assimilation of those with disabilities into the workforce. Of the employees surveyed, an overwhelming 71 percent said their institutions had made a full and steadfast commitment to hiring employees with disabilities.[ii] However, only a mere half of respondents felt that officials had the tools and knowledge to retain and ultimately promote these employees.[iii] With the remaining half of managers and decision makers ill-equipped to provide the supports necessary to advance a worker with a disability, retention and advancement become impractical if not altogether impossible.
In the wake of the Unnecessary Boundaries study, it is clear to see the rising unemployment level among those with disabilities is not linked with an unwillingness to hire. Rather, it is a lack of tools, knowledge, and interoffice environmental supports that makes difficult the retention and advancement of workers with disabilities. Specifically, it may be a general lack of advocacy education that contributes most to persons with disabilities attaining short-lived employment.
Legislation like the A.D.A. is not enough. Industry professionals from Capitol Hill to Middle America must support disability education and awareness in the office. The lofty ideals that have been penned on paper must now manifest themselves as committed actions. Proactive interoffice advocacy education programs are the foundation for promoting knowledge and empathy among employees, two qualities necessary to unite coworkers in an inclusive work environment. In a unified company culture with ongoing disability training, each employee receives the support they need to develop as a professional, enhance their skill sets, and maximize value for both themselves and their company.
[i] http://www.dol.gov/odep/pubs/fact/stats.htm
[ii] http://www.teleworkexchange.com/unnecessarybarriers/landing.asp
[iii] http://www.teleworkexchange.com/unnecessarybarriers/landing.asp
Jun/101
Inclusion Training: Office Communication
Successful communication creates the groundwork for an inclusive company culture. The inclusive workplace is one that thrives on diversity and accommodates individuals of various mental and physical abilities. Disability training that emphasizes communication and networking skills is necessary for creating a unified, valuable, and positive company culture.
Without courteous communication, the inclusion model breaks down. As a result employees may feel disrespected, undervalued, incapable of performing job related tasks, and unfulfilled. Thus, disability training programs must first and foremost equip employees with the knowledge and skill to communicate with one another, regardless of mental or physical differences.
Tremendous responsibility rests on the shoulders of able-minded individuals to get to know coworkers with disabilities in order to facilitate courteous communication. Disability education programs are essential in providing employees with information about specific conditions as well as corresponding etiquette guidelines. As Program Development Associate’s new training DVD (dis)Ability Awareness makes clear, effective communication hinges on individuals and their ability to relate to one another. Managers and disability training consultants must keep this fine distinction in mind for two important reasons:
Humans Categorize by Nature
Human beings categorize individual elements of reality simply in virtue of having a conscious mind that strives to make sense of things. As humans categorize, prejudices are formed to efficiently assimilate the overwhelming amount of sensory inputs encountered daily. While these shallow snap judgments allow for the processing of an immense amount of sensory inputs, they fall short in that people tend to favor their own category while undervaluing things that are perceived as different.
Humans Exhibit Affective Display
According to the American Psychological Association, Affective Display is a person’s ability to display thoughts, both conscious and unconscious, through verbal and nonverbal communication. Tone of voice, body language, and facial expressions may all indicate an individual’s conscious or unconscious feelings, regardless of the message they intend to transmit.
Since the categorical nature of the human mind creates prejudices and the Affective Display phenomena communicates these preconceptions regardless of the communicator’s intent, disability education in the workplace must work to rid employees of predetermined thoughts about persons with physical or mental impairments. Once the slate is clean, education and training programs have to help employees understand one another on a personal level. General background information on certain conditions and corresponding social etiquette provides a substantial starting point. However, able minded individuals must endeavor to understand coworkers with disabilities on a personal level. Once this deep level of understanding is ascertained, employees are well suited to respectfully interact with one another.
Once coworkers with disabilities are understood on an individual and personal basis, networking can occur to further the inclusion of the office environment. Asking a coworker what one may do to make them feel included or offering to escort them to a department meeting are two examples of simple acts that can help solidify and develop friendships that perpetuate value for the company as a whole.
Inclusion training DVDs are an unparalleled medium for helping employees understand how their preconceived notions may affect and ultimately hinder their ability to communicate with their coworkers. Program Development Associates also carry a diverse set of disabilities training resources to assist businesses in creating a company culture where diversity is valued, respected, and embraced.
Reference: American Psychological Association (2006). VandenBos, Gary R. ed., APA Dictionary of Psychology. Washington, DC.
Jun/100
Disability Education in an Inclusive Workplace
Creating an inclusive work environment is the best way to ensure both accessibility and productivity are fully realized in our dynamic business world. No two persons have the same problem solving processes, ideals, or passions, regardless of physical or mental ability. An inclusive environment accommodates workers of various ability levels, in turn providing a diverse assortment of individual talents and strengths that can be utilized to develop new ideas. The celebration and respect for diversity among coworkers are essential components in developing new ideas, and new ideas are the foundation for future growth across all industries.
At the heart of the inclusive workplace lie the management team and their ability to implement environmental supports to encourage an accepting and communicative company culture. Behavior, individual workers’ attitudes, and internal processes must be harnessed to support environmental inclusiveness, as determined by the unique landscape of each institution or company. Managers serve a vital role in aligning themselves with the resulting vision while leading employees through the implementation of inclusive practices.
Managers must consider the uniqueness of each individual when designing a program to help employees of all physical and intellectual ability levels engage with one another. The following guidelines, as shared by the Canada Secretariat, provide an outline for managers and disability program advisers to lead employees in respectful communication with coworkers with visual, aural, physical, and developmental disabilities, respectfully:
Communicating with Coworkers with Visual Impairments
- Identify yourself as well as anyone accompanying you
- Mention any previous interactions to help the employee remember prior engagements he or she may have had with you
- Name the individual with whom you are speaking when speaking to a group of coworkers
- If the conversation has ended, indicate you are moving to another location
- Courteously clear the area of obstacles
- If necessary, describe the environment to the coworker
- If offering to lead the coworker to another location, invite the coworker to take your arm
- If the coworker would rather walk independently, walk about a half step ahead and listen intently for instructions and questions
- Offer to read written information when appropriate
- Do not pet or play with guide dogs, if present, as it is distracting and inappropriate
Communicating with Coworkers with Aural Impairment
- Identify the language required if employing interpreter services
- Speak clearly and at a moderate pace that allows the interpreter to use sign language to relay the message to the coworker
- Allow the coworker time to communicate in return, through the interpreter
- Use written or clear nonverbal body language when communicating one on one
- To facilitate lip reading, face the coworker and keep hands and objects away from your face
- Face the coworker and speak in a clear and slow voice
- When possible, converse in a quiet environment and move to eliminate disruptive background noises
Communicating with Coworkers with Physical Impairments
- Facilitate movement via wheelchair, scooter, or other mobility aid by rearranging furniture in the room
- When standing in close proximity, do not lean or excessively touch another’s mobility device as it is considered personal space
- Always conscientiously consider what may or may not constitute accessible for those in wheelchairs and other mobility aids
- Do not push or move a coworker in his or her wheelchair unless asked to do so
Communicating with Coworkers with Developmental Disabilities
- Inclusion starts with a fundamental knowledge of the person, their background, and their general personality: Get to know the person so that you may include them
- Offer assistance when necessary
- Slowly and articulately repeat information when necessary
- Speak directly at the coworker
- Listen actively and intently
Managers, disability program advisers, and disability training consultants are charged with developing and clearly communicating policies that provide an unwavering framework for respectful employee diversification and interaction. Policies must first seek to maximize the range of talent and unique strengths among workers by hiring individuals of all abilities.
Essential to management’s creation of an inclusive workplace is their ability to provide diversity education for employees. Tantamount importance lies in management’s ability to foster an environment that encourages courteous and independent communication among persons of all physical and mental abilities. Several disability training resources and disability training DVDs highlight the importance of fostering an environment where all individuals, ranging from those with high intellectual capacities to persons with mental and physical disabilities, feel accepted, unified, and valued. Ongoing disability education is crucial in ensuring all members of the company or institution are up to speed on the nature of different disabilities, the availability of training resources, and evolving strategies for inclusion in the workplace.
Reference: Treasury Board of Canada Secretariat, http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/tb_852/cwwed1-eng.asp
Jun/100
Developmental Disabilities and Professionals
With the number of Americans with developmental disabilities surpassing 4.5 million in 2010, it is more important than ever to understand, engage, and help assimilate the disabled into the workforce. Program Development Associates understands this need and provides training resources to help social service agents, Human Resources departments, and other professionals communicate, train, and motivate those with developmental disabilities.
Developmental disabilities are an eclectic group of mild to chronic conditions characterized by severe mental or physical impairment. Individuals with such disabilities can have difficulty developing the skills to learn, communicate, move, and live independently. By definition, this spectrum of disorders manifests itself by the time the individual reaches twenty two years of age. The four most common forms include Mental retardation, Autism, Cerebral Palsy, and Down syndrome.
Mental Retardation
Mental retardation is by far the most common of developmental disabilities. Typically manifesting itself before the individual reaches the age of 18, this condition is defined by the American Association of Mental Retardation as a significant limitation in both intellectual functioning and adaptive behavior. Redefinition of the condition in 2002 paints a positive picture, placing heavy emphasis on the ability for the individual to become more functional and adaptive when provided with carefully constructed individual supports. With today’s advanced multimedia disability training resources, individuals can learn to provide these support systems and help mentally impaired individuals develop their intellectual capabilities.
Autism
Few disabilities are as complex and elusive as Autism. The variance in ability, from functional to severely debilitating, suggests miscellany in the causal factors depending on the individual’s unique genetic makeup. However, it has recently been proposed that the condition is deeply rooted in the abnormal architecture of neurotransmitters in the brain. Further, the degree to which the condition is expressed seems to hinge on the presence and extent of other impairments, such as mental retardation. Autism develops in about every one or two children per thousand, expressed most strongly during the ages of three to five years. The earlier symptoms are identified, the more likely the individual can learn effective communication and social skills. Symptoms may become more acute or progressively chronic as these individuals develop into adults. Thus, it is of extreme importance to understand Autistic professionals on a personal level as the nature of the disorder can differ profoundly from individual to individual. Human Resources professionals are encouraged to engage in disability training and education catered towards Autistic individuals in specific.
Cerebral Palsy
According to the New England Journal of Medicine, Cerebral Palsy is a broad, inclusive term for a group of capricious but non-progressive motor impairment syndromes secondary to anomalies of the brain arising in the early stages of development. A majority of cases are termed Congenital, caused by inadequacies of blood or oxygen supply to the unborn child, illness during pregnancy, or premature birth. The remaining minority of cases are termed Acquired, caused by head trauma, infections, or severe malnutrition shortly after the birth of the child. Whether Congenital or Acquired, individuals with Cerebral Palsy have the potential to be valuable assets to any company. Communication technology and mobility devices help these individuals to speak and move freely, however, the office environment and culture must also be built to foster physical accessibility and understanding of individuals with Cerebral Palsy.
Down Syndrome
Caused by a chromosomal defect, Down syndrome is seen in an estimated 1 in 700 people. These individuals exhibit physical characteristics unique to the syndrome, including low muscle tone and small stature, as well as a varying degree of intellectual impairment. Life expectancy for individuals with Down syndrome has more than tripled to sixty years since the early 1980s as researchers have made profound discoveries in the field of genetics and chromosomal development. In addition, cognitive delays are typically mild or moderate, making communication with an individual with Down syndrome easy relative to other chronic mental conditions. Several disability education resources are available to help professionals facilitate communication with these individuals, both in the workplace and in the home.
While developmental disabilities can vary in terms of severity, disabled individuals can nonetheless lead healthy, productive, and meaningful adult lives. The extent to which this can be realized hinges largely upon the unimpaired and our ability to promote disability awareness in the workplace. As disability training resources are utilized by professionals, more disabled Americans can transition into the office to make profound contributions. Disability education, whether taken on in the home or at the office, is a necessary for professionals in all industries to learn about and aid the disabled in their pursuit for fulfillment in society. Program Development Associates passionately links professionals with the educational resources necessary to help disabled individuals develop as professionals. PDA also offers a free disability education resource catalog of DVDs, CDs, videos, interactive board games, and gaming software.
References:
Kuban, K., & Leviton, A. (1994). Cerebral palsy. New England Journal of Medicine, 330(3), 188-195.
Huebner, R.A., and Dunn, W. (2001). Introduction and basic concepts. In Huebner, R.A., (Ed.), Autism: A sensorimotor approach to management (pp. 3-40). Gaithersburg, MD: Aspen Publishing, Inc.
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