2
Sep/10
0

Effective Communication Skills in the Workplace

Communication skills can make or break a diverse workplace.  Organizations that hire persons with disabilities must recognize the fundamental need for improving communication skills, both on a macro and micro scale.  Organizational leaders must be attentive to the communication practices between coworkers as well as those that are broadcasted throughout the organization as a whole.

This month, Program Development Associates features the Communicating with Tact, Candor, and Credibility D.V.D. to help organizations improve communication skills among their members.  This digital resource explores the use of subtle mediation to effectively communicate with employees, members of interoffice teams, and upper level managers.

The point of difference in this training resource is the methodology it establishes to facilitate communication.  This methodology teaches viewers to identify the individual with whom they are communication in terms of four typical conversational roles:

The Escape Artist
The communicator who sidesteps interrogation and often has a finger to point.

The Judge
An intellectual, this communicator uses ethics and morality to frame the actions of her peers.

The Scientist
Intelligent by nature, this communicator likes facts, figures, and statistics, quickly ignoring qualitative data.

The Beggar
Compassionate and empathetic, this communicator means well but often asks for more than they contribute.

By identifying the conversational role of the person with whom they communicate, viewers are better able to understand the motivation and necessity behind messages.

Once viewers learn to correctly identify the communication styles of their coworkers, they are given guidelines to further effective employee communication efforts.  These guidelines include:  Rephrasing, tactfully constructing talking points, quick message construction, scripting, feathered speech, and reconstructing corporate jargon.

In addition to the Communicating with Tact, Candor, and Credibility D.V.D., Program Development Associates offers a range of resources to foster communication skills.  These resources include D.V.D.s, CD-ROMs, and other interactive materials exclusively designed with the diverse workplace in mind.

26
Aug/10
0

Diversity and Equality: A Workplace Must

A lack of diversity and equality may cost an organization billions of dollars over time.  The damaging affects of inequality may manifest themselves within an organization in several ways, including losses in productivity, increases in employee turnover, and a dampening of employee moral.  The Is It Bias? Making Diversity Work D.V.D. addresses these issues through a critical examination of organization biases, large and small, and how they affect company growth.

However, an organization may take proactive measures to define, recognize, and reduce even subtle biases among employees to pave the way toward long term financial stability.

Organizational Productivity

Increasing company diversity can increase both short and long term productivity.  In the short term, a company culture built on equality works with exceptional cohesion.  Cohesion provides the groundwork for peer-to-peer collaboration, a necessity for future growth.

Minimizing Turnover

Company diversity slows employee turnover.  For example, the greater the variance in worker age, the slower the rate at which organizations lose employees to retirement.  This is an issue to which organizations must pay close attention as the baby boomer generation of the 1960s nears retirement.  Additionally, workplaces that hold principles of diversity in high regard are better able to retain and develop young employees.  Managers, and their organizations as a whole, must instill a sense of equal opportunity among workers regardless of age, ethnicity, and other extraneous characteristics.  Failure to do so can cause deeply rooted feelings of resentment, anger, and helplessness, each major contributors to losing human capital.

Inspiring Moral

Great leaders show their followers through action.  Organizational leaders who utilize diversity activities inspire moral among their employees by setting estimable precedent.  These activities come in many forms, but they each share the same goal:  to teach employees to identify and diffuse even inconspicuous biases that lay the foundation for feelings of inequality and other counterproductive thoughts.

Properly utilizing diversity resources is the first step towards safeguarding against loss.  Organizations may begin training diversity through many multimedia products.  Program Development Associates offers the Is It Bias? D.V.D. to help management define, recognize, and reduce biases among their workforce.  Only once biases are uncovered can they be disarmed—a critical step towards an inclusive work environment.

16
Aug/10
0

Modern Diversity Training: Universal Design for Learning

Last week, we began our diversity training article series with a look at the use of modern assistive technology.  In our second installment of Modern Diversity Training, we will explore the necessity for making the workplace accessible to complement the emergence of assistive technology.

First, an explanation of Universal Design for Learning, or UDL, will be presented.  Then, we will move to investigate how UDL techniques can help disability employers and other professionals design training materials for individuals with disabilities.

Universal Design for Learning was developed by the Center for Applied Special Technology to help teachers identify with the vastly differing special needs of students with disabilities.  UDL provides a blueprint for creating goals, methods, materials, and assessments that accommodate learner differences (i).  Utilizing recent neurological studies, CAST asserts that there are three dominant brain networks responsible for acquiring knowledge:  recognition networks, strategic networks, and affective networks (ii).  Each network has a different function, yet together they move an individual to gather, process, and learn concepts.  Moreover, CAST asserts that each of these networks function differently for each individual.  Thus, only by accounting for learner differences can teachers, and by the same token business professionals, assist persons with disabilities in acquiring knowledge.

Disability employers must embrace the concepts set forth by the UDL methodology in order to create a diverse workplace.  Specifically, disability training programs must employ the three core components of UDL:  multiple means of representation, multiple means of expression, and multiple means of engagement (iii).  In creating multiple means of representation, employers present information pertaining to individual work tasks in various formats.  For example, a disability employer may present a single piece of information through visual presentations, written manuals, aural recordings, flow charts, and other mediums to account for learner differences and increase the rate at which knowledge is ascertained.

Most importantly, the multiple means component of UDL provides an opportunity for the communication to be tailored for the individual receiving it.  To illustrate, consider that a trainee with a visual impairment can be issued an audio recording containing instructions specific to a single task.  Another trainee with a learning disability like dyslexia can receive instructions for the same task by way of a visual illustration with minimal written instructions.  In this way, each learning style is accommodated for, each disability is overcome, and the diversity of the workplace is maintained.

Simply investing in assistive technology falls short of effectively diversifying a work environment.  Disability employers must delve deeper and consider the degree of accessibility their business provides for persons with disabilities.  Evaluating accessibility requires identifying the ability of employees, areas of exceptional talent, individual learner differences, and unique support needs.  Disability and diversity training initiatives that harness the power of UDL have a significant advantage in making the workplace accessible.

(i) http://www.cast.org/research/udl/index.html”>http://www.cast.org/research/udl/index.html

(ii) see above

(iii) see above

13
Aug/10
0

Modern Diversity Training: Assistive Technology

The desire to employ persons with disabilities is growing.  In honor of the recent twentieth anniversary of the Americans with Disabilities Act, the Program Development Associates Disability Training Blog is proud to present a look towards the diversified businesses of the present.  This coverage will be completed in two installments.

In this article, titled Modern Business Training:  Assistive Technology Products, we will take a closer look at the assistive technology that is enabling persons with various mental and physical disabilities to gain employment.  Next week, we will follow up with Modern Business Training Part II, a look at the Universal Design for Learning and its application in complementing assistive technology and broadening the scope of employment opportunity for those with disabilities.

Assistive technology can be considered any of a variety of instruments used by individuals with disabilities to perform functions that might otherwise be difficult or altogether impossible (i).  This is a broad and somewhat conceptual definition that has many applications.  For example, mobility devices including manual wheelchairs, power wheelchairs, power scooters, and walking aids are all consider assistive technology.  In this example, the technology is somewhat primitive compared to digital gadgetry but nonetheless enables the mobility of an individual who would otherwise have some degree of difficulty moving about.

Assistive technology goes beyond mobility devices to also include hardware, software, and other information technologies.  For example, consider that individuals with physically impaired hands or fingers can utilize custom designed keyboards and computer mice to operate computers.  Individuals with moderate to severe visual impairments can likewise overcome their unique sensory deprivation with software that reads digitally displayed messages aloud, like emails and other lines of text on a computer.  In both of these examples, individuals are able to overcome their unique disabilities and perform work specific tasks.

Without these kinds of enabling technologies, these individuals would be hard pressed to find work environments in which they could actively pursue objectives, contribute as team members, and develop into working professionals.  The expanding application of assistive technology, however, provides the groundwork for individuals with disabilities to do just the opposite.  Indeed, the proliferation of assistive technology establishes the opportunity for businesses to diversify their workforce and cultivate the talents of a range of individuals.  Moreover, employers are better able to retain valuable human capital; individuals who spend years learning, training, and contributing within a specific company can more easily retain their position should unexpected, devastating accidents occur.  This adds a tremendous value for businesses rich in human capital; unexpectedly losing capital for any period of time can be costly, derail growth strategies, and undermine core business objectives.

Disability employers must know, however, that assistive technology is just that:  technology.  The effective application of assistive technology hinges on the ability of a disability or diversity employer to consider access.  Technology is of no use if it is not accessible to the users for which it is intended.  This is particularly important when considering the application of assistive technology, as it is specifically designed for persons with unique mental and physical impairments.  Nuances that make one piece of assistive technology accessible to one individual may not make that instrument equally accessible to another individual with a similar impairment.

Since effective application of diversity training depends largely on accessibility, it is of great importance for employers to consider the needs of each of their employees.  In the second installment of Modern Business Training, we will investigate how employers can best identify the unique needs of each employee to make assistive technology, and the workplace in general, more accessible.

(i) http://www.washington.edu/accessit/articles?109

9
Aug/10
0

Growth in Disability Studies Programs

A movement towards disability studies has begun to build momentum.  Over the past decade, graduate study programs at universities across the nation have started to develop specific courses of study to better understand mental and physical impairments.  From Georgetown University to the California Baptist University, these courses are being defined as a holistic study of the phenomenon of disability through a multidisciplinary approach (i).

Topics addressed include the social, cultural, and political role disability has played in society.  Students learn the role people with disabilities have played in the development and implementation of several disciplines, from literature to social policy.  Such programs aim to arm students with a knowledge base that will increase disability awareness and, ultimately, promote social change.  The emergence of disability studies programs is important for at least two reasons.

First, disability awareness will only grow as these professionals enter society after completing their courses of study.  Georgetown University explains that a critical component of their Master of Professional Studies in Disability Studies program is to provide students with the tools to educate and increase awareness across various audiences (ii).  Graduates will attain the skill of communicating disability awareness and tolerance to a variety of audiences upon graduation, an invaluable skill necessary in spreading the message for any subject.  In this way, graduates will have the ability to communicate awareness and tolerance to demographically or otherwise starkly differing groups of people.  This promotes the proliferation of disability education by increasing the effectiveness with which it is taught.  More effective disability education, in short, paves the way for awareness and understanding.

More importantly, however, it is a sign that large scale social change is on the way.  The near future will see a growing population of working professionals with a deep understanding of different disabilities, across a range of different societal and historical contexts.  These professionals will be instrumental in helping to assimilate those with disabilities into the workforce, in counseling persons with disabilities and their families, and in furthering the field of disability education and research.  Moreover, the growing number of disability studies courses and the bodies that fill their lecture halls illustrate a growing interest and empathy for persons with disabilities, a critical component to spreading awareness.

The trend in disability studies programs is indicative of a growing number of working professionals with substantial disability training and education.   This translates to narrowing the gap between those with a disability, and those without.   Graduates will have the resources and experience to collaborate with individuals with disabilities, helping them to become active community members.  Business owners must take note of the growing number of disability studies programs and their resulting societal implications.  These graduate schools, for example, represent prime recruiting outlets for Human Resource departments, managers, and other professional positions.  Disability study program graduates serve exemplary consultants, as well, for businesses looking to implement inclusion training to solidify their company culture.

(i) http://www.sps.cuny.edu/programs/spscourses/programdescription.aspx?pid=6&sid=DSCP

(ii) http://scs.georgetown.edu/departments/32/disability-studies

5
Aug/10
0

Inclusion Training and the BWAP

Creating an inclusive workplace fosters a variety of talents that increase productivity and keep companies on the forefront of innovation.  The success of the inclusive workplace, however, hinges on the ability of business owners and managers to correctly identify the strengths, weaknesses, and unique talents of each employee.  This managerial ability becomes even more important when the employee has a disability.  The Becker Work Adjustment Profile, or BWAP, provides an observer rating assessment of the vocational ability of an employee with a disability, and it is an essential tool for managers of any business with a diverse culture of workers.

The Becker Work Adjustment Profile gauges the work readiness of an individual by measuring their habits, attitudes, and skills, collectively recognized as vocational competency.  Moreover, this tool identifies where additional supports are needed with respect to different work areas, and to what degree.  It is a reliable test, appropriate for teenaged children over 15 as well as adults.  Its application is suitable for workers who are learning disabled, physically disabled, emotionally disturbed, economically disadvantaged, or mentally retarded.

The primary advantage of the BWAP is in its nature as an observer rating instrument.  A professional who has had experience observing the subject in their work environment administers the test, greatly reducing the potential for subject-driven error.  In addition, the BWAP is exceptionally comprehensive.  Vocational competency is ascertained by measuring 63 different items allocated to four separate sub scales, or domains:  Work Habits/ Attitudes, Interpersonal Relations, Cognitive Skills, and Work Related Skills (i).  After the employee is evaluated, areas of dissonance between ability and work behavior are identified.  Additional, task-specific training is then administered, working to eliminate the dissonance between ability and behavior.

Administering the BWAP is easy and intuitive.  Evaluators utilize three main materials including a Questionnaire Test Booklet, an Individual Profile Form, and a User’s Manual.  The observer uses the Profile Form to rate the subject with respect to the behavioral items listed in the Questionnaire Booklet.  The Score Summary and corresponding Vocational Competency of the subject is recorded on the Profile Form as both a raw and derived score for each domain.  These values are then cross referenced with the BWAP Manual to determine the level of work readiness and necessity of work supports for the subject.

Keeping a business productive, efficient, and ready to innovate requires strong attention and appreciation for human capital.  Paramount to effectively integrating human capital is the capacity for personnel managers to assess each employee as an individual with unique abilities.  The need to measure the work readiness of each employee and construct appropriate supports is particularly critical for workplaces rich with persons of varying abilities.  The Becker Work Adjustment Profile, or BWAP, is an industry standard for such assessments.  The instrument, when coupled with ongoing disability training and education programs, provides a foundation for placing and retaining employees with disabilities.

(i) http://www.accessmylibrary.com/article-1G1-71316809/measuring-rehabilitation-outcomes.html

3
Aug/10
0

An Executive Order for Disability Awareness

Disability awareness propagates in the wake of President Barack Obama’s most recent Executive Order to increase the Federal employment of individuals with disabilities.  The order, released Tuesday July 26th, was issued just one day after the Americans with Disabilities Act reached its twentieth year since enactment.  In those twenty years, despite previous presidential orders and Federal initiatives, the unemployment of Americans with disabilities has only risen (i).  President Obama, however, hopes to reverse that trend.  Different from prior initiatives, Mr. Obama’s Executive Order focuses primarily on retaining individuals with disabilities and learning impairments.  An emphasis on disability training and education for Federal agencies and personnel is to be the point of difference that primes this Executive Order for success.

Recognizing the Federal Government as the largest employer in the nation, Mr. Obama begins by addressing the need for government to lead by example.  In opening the Order, Mr. Obama states that the government has an important interest in reducing discrimination against those who live with a disability, eliminating the stigma associated with disabilities, and in encouraging individuals with disabilities to seek Federal employment (ii).  The importance of these interests cannot be understated.  Reducing discrimination and the stigma associated with individuals who have a disability is an important first step in reducing the unemployment rate.  The ideal workplace for individuals with disabilities to prosper has core elements of regular disability education, inclusion training workshops, assistive technology integration, and mutual respect among coworkers.  In achieving these core elements of an inclusive workplace, Federal agencies will establish strong paradigms that will work to welcome those with disabilities as potential employees.

Mr. Obama’s Executive order moves on to state specific requirements Federal agencies must meet in providing opportunities for persons with physical and mental impairments to gain employment.  Most noteworthy, the President calls for the mandatory drafting of strategies to hire and recruit those with disabilities within 60 days of the Order’s enactment (iii).  An essential part of these strategies includes outlining disability training programs for Federal Human Resource departments and other hiring professionals.  This portion of the Executive Order aims to better prepare agencies to promote job availability as well as to provide hiring professionals with the disability education needed to recruit and train workers with disabilities.

Most importantly, the Executive Order sets the groundwork for long term success by setting standards for retaining workers with disabilities.  Mr. Obama charges the Office of Personnel Management, in consultation with the Secretary of Labor, with the responsibility of identifying and assisting agencies in implementing strategies to retain Federal workers with disabilities.  Paramount to the success of this initiative is the ability of the agency to conduct thorough disability awareness training internally, developing an inclusive workplace that will help those with disabilities develop into industry professionals.  The President’s Order will help in this regard, specifically detailing the duties of the Office of Personnel Management to include helping with internal training, using centralized funds to provide reasonable workplace accommodations, increasing access to the appropriate assistive technologies, and ensuring the accessibility of the physical and virtual workplace (iv).

In the twenty years that have passed since the enacting of the Americans with Disabilities Act, unemployment among individuals with disabilities has actually grown.  Despite Executive Orders, initiatives, and disability awareness programs, the American public is ill equipped to recruit, train, and develop into professionals those with disabilities.  Disability training resources are a necessity in reversing this trend.  As Mr. Obama’s Order makes clear, responsibility lies in the hands of company owners, internal managers, and other business professionals to utilize inclusion training and other techniques to hire and keep workers with disabilities.  Disability awareness training is a vital first step towards creating business environments in which this goal is attainable, and the Federal government’s push to lead by example is inspiring.

(i) http://www.dol.gov/odep/pubs/fact/stats.htm

(ii) http://www.whitehouse.gov/the-press-office/executive-order-increasing-federal-employment-individuals-with-disabilities

(iii) http://www.whitehouse.gov/the-press-office/executive-order-increasing-federal-employment-individuals-with-disabilities

(iv) http://www.whitehouse.gov/the-press-office/executive-order-increasing-federal-employment-individuals-with-disabilities

13
Jul/10
0

Inclusion Training through Diversity Awareness

Rapidly evolving technologies and an ever-changing political landscape make today’s business environment a dynamic challenge.  In the face of such volatility, organizations thrive on the depth and diversity of their employees.  A workforce rich in racial, cultural, and ethnic tradition keeps ideas fresh, varied, and constructive.  There’s more than one way to skin a cat, and never before has generating multiple solutions to a wide variety of problems been so valuable.

Finding unique individuals to help carry a group to an end goal is a difficult challenge.  Fortunately, the Civil Rights movements of the early and mid 1900s revolutionized the cultures of businesses large and small.  Women, minorities, and persons with disabilities increasingly gained recognition for their inherent value, deepening the talent pool from which organizations could draw.  The archaic ideals of the 1800s and early 1900s have become footnotes in the history books.  No longer are men the breadwinners, women the homemakers, and the minorities the disadvantaged.  Further, advances in technology have made the workplace more accessible, particularly for individuals with mental and physical impairments.

Even more daunting than finding a talented workforce is the task of managing workplace diversity to maximally achieve that end goal.  This difficulty is faced by a host of different leaders in various organizations, from collegiate coaches to Fortune 500 Executives.  However, recruiting talent is only the beginning.  Distributing, uniting, and retaining talented individuals is a long term process that will graduate mere managers to the level of wildly successful, esteemed leaders.

While a richly varied talent pool in an organization’s culture is of paramount importance, a leaders ability to unite and retain that talent is the critical it factor. Diversity awareness and respect is the foundation on which any endeavor to unify a diverse mass must be built.  Herds of unique individuals with equally unique ideas and solutions are of little value if the herd cannot move together.  In this way today’s business leader is under more pressure than ever to educate employees of their coworkers’ differing backgrounds, ideologies, and lifestyles.

Diversity awareness training fosters an understanding of the multitude of differences that make each person a one-of-a-kind individual.  With awareness comes education, and with education sprouts the opportunity for appreciation.  To further encourage appreciation among employees, leaders within an organization can engage in regular workforce and employee diversity training.  Diversity training seminars and workshops offer an invaluable occasion for individuals to learn about one another and cultivate a respect for ethnicities, ideals, and traditions that differ from their own.

The ultimate end goal for any diversity training program is to perpetuate a feelings of reciprocal awareness and respect among employees.  Without both awareness and respect, leaders cannot hope to have employees work effectively.  In a business environment laden with dynamic challenges, organizations simply cannot afford to have anything other than a unified and diversified talent pool.  Disability and inclusion training D.V.D.s, C.D.s, and other resources offer a vital first step towards developing diversity awareness programs to bring employees together, maximizing output, and enrich their work experience.

8
Jul/10
0

Disability Job and Career Management

A planted seed cannot grow without the nurturing power of sunlight and water.  In the same way, employees cannot grow without the support of their organization.  In our previous article, we explored a study conducted by the Federal Managers Association that had an alarming message:  managers are perceived as ill equipped to foster a work environment where employees with disabilities can develop into valuable professionals.

Unemployment for individuals with disabilities has risen, despite the strong legislative push to abolish discriminatory hiring practices.[i] A clear reason for this contradictory outcome is a general lack of the proper disability education and advocacy among managers, an argument advanced by the Federal Manager Association’s Unnecessary Boundaries study.

Fortunately, the hardest hurdles have been cleared.  The Federal government has led by example through the 1990s, starting with the passing of the Americans with Disabilities Act.  President Clinton furthered efforts with his Executive Order 13163, a commitment to award 100,000 Federal jobs to persons with disabilities by 2005.  Organizations are now responsible to follow suit, not only by equitable hiring practices, but also by establishing inclusive work environments where persons with disabilities receive the supports necessary to advance and grow.

The first and most essential step in providing support for an employee with a mental or physical impairment is to evaluate their level of competency.  The mysterious and complex nature of mental illness coupled with a personalized manifestation per individual places extreme importance in management’s ability to assess employees and their varying abilities before attempting to create environmental supports to encourage their growth.  A multitude of tools are available for gauging competency and can be classified by how employees’ abilities are measured.  Self-report instruments, for example, rely on the employee’s ability to display aptitude through written questionnaires or workplace simulations.  Observer rating instruments, on the other hand, rely on an observer to rate an employee’s aptitude based on how well he or she displays an ability to perform specific tasks, either through written questionnaires or simulated work situations.

Self-report instruments are most useful when a mental health professional is helping a person develop social skills across a variety of social contexts.[ii] While a work environment is considered a social context, self-report instruments are not ideal as they require the involvement of a trained mental health professional.  Observer rating instruments, by contrast, work well in the business context.  The observer need not be a professional counselor or psychologist.  They must, however, have a substantial opportunity to observe and learn about the employee and his or her condition prior to administering an assessment.[iii] Managers and other Human Resources personnel are ideal candidates for the role of an observer as they have ample opportunity to get to know new hires before administering an observer-rating assessment.

Once the competency of an employee with a disability is ascertained, management can begin to tailor the company culture in a way that maximizes the employee’s ability to participate, communicate, learn, and develop.  Disability job and career development tools are available to help organizations assess the competency of their workers, and they represent vital tools in creating an inclusive work environment.  Other disability training and education resources can be utilized to spread awareness in a diverse organization, a necessary complement to helping persons with disabilities develop as professionals among their peers.


[i] http://www.dol.gov/odep/pubs/fact/stats.htm

[ii] http://www.accessmylibrary.com/article-1G1-71316809/measuring-rehabilitation-outcomes.html

[iii] http://www.accessmylibrary.com/article-1G1-71316809/measuring-rehabilitation-outcomes.html

26
Jun/10
0

Inclusion Training: Office Communication

Successful communication creates the groundwork for an inclusive company culture.  The inclusive workplace is one that thrives on diversity and accommodates individuals of various mental and physical abilities.  Disability training that emphasizes communication and networking skills is necessary for creating a unified, valuable, and positive company culture.

Without courteous communication, the inclusion model breaks down.  As a result employees may feel disrespected, undervalued, incapable of performing job related tasks, and unfulfilled.  Thus, disability training programs must first and foremost equip employees with the knowledge and skill to communicate with one another, regardless of mental or physical differences.

Tremendous responsibility rests on the shoulders of able-minded individuals to get to know coworkers with disabilities in order to facilitate courteous communication.  Disability education programs are essential in providing employees with information about specific conditions as well as corresponding etiquette guidelines.  As Program Development Associate’s new training DVD (dis)Ability Awareness makes clear, effective communication hinges on individuals and their ability to relate to one another.  Managers and disability training consultants must keep this fine distinction in mind for two important reasons:

Humans Categorize by Nature

Human beings categorize individual elements of reality simply in virtue of having a conscious mind that strives to make sense of things.   As humans categorize, prejudices are formed to efficiently assimilate the overwhelming amount of sensory inputs encountered daily.  While these shallow snap judgments allow for the processing of an immense amount of sensory inputs, they fall short in that people tend to favor their own category while undervaluing things that are perceived as different.

Humans Exhibit Affective Display

According to the American Psychological Association, Affective Display is a person’s ability to display thoughts, both conscious and unconscious, through verbal and nonverbal communication.  Tone of voice, body language, and facial expressions may all indicate an individual’s conscious or unconscious feelings, regardless of the message they intend to transmit.

Since the categorical nature of the human mind creates prejudices and the Affective Display phenomena communicates these preconceptions regardless of the communicator’s intent, disability education in the workplace must work to rid employees of predetermined thoughts about persons with physical or mental impairments.  Once the slate is clean, education and training programs have to help employees understand one another on a personal level.  General background information on certain conditions and corresponding social etiquette provides a substantial starting point.  However, able minded individuals must endeavor to understand coworkers with disabilities on a personal level.  Once this deep level of understanding is ascertained, employees are well suited to respectfully interact with one another.

Once coworkers with disabilities are understood on an individual and personal basis, networking can occur to further the inclusion of the office environment.  Asking a coworker what one may do to make them feel included or offering to escort them to a department meeting are two examples of simple acts that can help solidify and develop friendships that perpetuate value for the company as a whole.

Inclusion training DVDs are an unparalleled medium for helping employees understand how their preconceived notions may affect and ultimately hinder their ability to communicate with their coworkers.  Program Development Associates also carry a diverse set of disabilities training resources to assist businesses in creating a company culture where diversity is valued, respected, and embraced.

Reference: American Psychological Association (2006). VandenBos, Gary R. ed., APA Dictionary of Psychology. Washington, DC.

8
Mar/10
0

New Resource – Fred’s Roman Holiday

Freds Roman Holiday DVD 

http://www.disabilitytraining.com/product-info.php?Freds_Roman_Holiday_DVD-pid956.html

Resource #: FSRD979W

Fred's Roman Holiday DVD

Fred's Roman Holiday DVD

Fred’s Roman Holiday is the story of an elderly man who early in his life was labeled with a developmental disability.  His poignant return to Rome late in his life embodies the lost oppurtunities of a human being confined to a state facility. 

The film sequel to the multi-award-winning film Fred’s Story (1996), in which Alfredo Calabrese described living against his will for decades inside Mansfield Training School – then one of Connecticut’s institutions for people with mental retardation.  Fred shared the joy of the freedom of his new life once the institution had closed.

Opening scenes in Fred’s Roman Holiday reprise Fred’s Story to provide a context for Fred’s ordeal inside the institution.  But Fred’s friend, Gayle Kranz, knew that Fred had a dream that went beyond those in Fred’s Story.  She had met Fred at Mansfield Training School twenty years earlier and knew that Fred had always longed to go to Rome.  To Fred, Italy was a magical place.  Three years after the release of Fred’s Story she organized this trip.

On the way to Rome, the viewers meet Fred’s other traveling companions: Gayle’s niece, Neesham; Kathy, an academic in the field of inclusive education; and Fred’s close buddy and caretaker, Bob.  These people join Fred in quest to find the office of Benito Mussolini, the disgraced dictator who had become the focus of Fred’s mysterious, lifelong fascination.  Their collective search evolves into a profound exploration of what sustains a person’s strength through years of hardship, loss of identity, and institutional control.

When Fred last reveals the source of this ironic and misunderstood fascination, the viewer understands Fred’s attempts to cope with dashed dreams of romance and freedom.  Fred has touched the hand of history, and he would never forget how it felt and how special he knew he was, despite all the world has done to him.