The Web has expanded the ability of disability employment programs to reach a diverse pool of potential job applicants. A wide range of customers is also readily reachable through vibrant company websites, social media networks, and email campaigns. Despite the opportunity provided by the Web and its dynamically evolving technologies, an estimated 15-20% of Americans have difficulty using technology because of a disability (i). This percentage is high, though, because most websites are not built with accessibility in mind.
Program Development Associates is proud to introduce the Making Websites Accessible series. This introductory course will be completed in 4 article installments: User Friendly Text, Image Optimization, Effective Video Use, and Color Scheme Planning. We encourage you to check in for each installment, and please leave feedback and questions!
Part I: User Friendly Text
The Web’s ability to transfer information via text is already a victory for those with hearing impairments and other disabilities that limit aural comprehension. However, this advantage is fairly underutilized. The reason: companies build websites pizzazz in mind. With billions of web pages on the Internet, organizations face more pressure than ever to make their own sites stand out. This typically means vibrant images, splashy colors, and sometimes cryptic word usage. These elements, when left to stand alone, are not easily comprehensible for individuals with disabilities. There is a middle ground, however. Organizations may use the following techniques to augment their current websites, increasing their readability and usability:
1) Website Readability
The primary thing to remember when writing text for a web page is the ease with which it can be read and understood. You may use a variety of different scales to gauge this metric. Online-utility.org features this free text tool to analyze the readability of content using traditional scales used by most publishing agents. Generally, websites should mirror most local newspapers and publish content that is deemed readable at a “fifth grade level”. This will change, however, depending on the specific demographic of the organization.
2) Complement Images with Text
As a general rule, never let images stand alone. Always use lines of text that will introduce and clarify the image.
3) Organize Content Into Lists
Use lists instead of color to group different text items. Head the lists with lines of descriptive text that introduce or classify the subsequent content. Tables are a good way to organize lists of content as well.
Paramount to any disability training program is the ability of a business to engage in such programs in a way that transcends internal operations. Disability education seminars and workshops are superb ways to facilitate inclusion in the workplace, however, such efforts should not keep only employees in mind. Instead, they should apply the same principles of inclusion, accessibility, and equal opportunity to other facets of business. This includes marketing to reach consumers with disabilities, offering job opportunities to prospects regardless of disability, and communicating with the general public in a manner that is comprehensible to those with disability. Optimizing company websites, social media pages, and other areas Web communication to make them accessible is the first step in attaining such a goal.
(i)http://www.shrm.org/hrdisciplines/Diversity/Articles/Pages/RecruitingSitesAccessible.aspx
Our disability training and education blog has a long history of distributing articles to help business professionals make the most of the talent they recruit. This article is no different. Today, Program Development Associates explores Emotional Quotient, or EQ, and the benefits employers receive by engaging in this type of employee training. It goes without saying, however, that leaders are smart to construct this sort of training in an inclusive manner. Opening the doors to a diverse talent pool adds depth to an employee base that translates to greater idea exchange and a heightened bottom line. In short, implementation of an EQ employee training program that accommodates those with disabilities is your organization’s best bet for increased productivity in 2011.
Training and The Emotional Quotient
The emotional quotient, typically denoted EQ, is the ability of an individuals to perceive, evaluate, and curb their emotions, as well as the emotions of their peers. This domain of ability is becoming characterized by organizational leaders, leadership consultants, and psychologists as the primary indicator of work performance. Individuals with a high EQ are more in tune with the emotions of themselves and those around them, increasing their ability to empathize, negotiate, and motivate individuals including themselves. EQ is thought to have the greatest impact on individuals in positions of authority because of their role in organizing and motivating a group.
Disability Employment Programs with EQ
Disability programs are already in place at most American businesses, their goals ranging from ADA compliance oversight to aggressive hiring of individuals with disabilities. No matter what the whole disability employment programs play in your organization, one thing is certain: Managers with high EQ scores drive effective disability employment programs that drive improvements in performance, workplace culture, and revenue (i).
Unfortunately, managers are often categorized by low levels of EQ. In a study of more 1400 managers, Ken Blanchard businesses found that about 56-82% of managers lacked the EQ skills most necessary for successful leadership (ii). Specifically:
- 82% fail to give employees praise for positive contributions
- 81% neglect to incorporate each of their followers in job processes
- 76% either over-supervise their followers, or under-supervise them, providing a leadership style incongruent with job tasks and work environment
- 59% neglect to implement proper employee training programs to motivate their employees
Moving Forward: Developing Employer Relations
The good news: it’s never too late to create employee or managerial training programs tailored specifically to the needs of your organization. Organizations are cautioned, however, to fully assess business operations as well as managerial EQ levels before engaging in training to build employer relations skills. Full business analysis is a critical factor in creating training programs that yield true results. Disability videos, EQ materials, and other resources are available online, giving businesses the opportunity to create a custom library of training materials geared specifically towards their unique training objectives.
(i) http://guidebestofthebest.com/emotional-intelligence-eq-matters-more-than-iq-to-increase-business-profit-budget-for-executive-leadership-development-and-success.php
Business professionals know that today’s work environment is on the move. Technologies, marketing channels, even employee training programs are constantly changing. It’s never been a more dynamic time to be in business. With the rapid changes, however, comes the excitement of evolution. It’s survival of the fittest; today, being most fit means leveraging your workforce.
The first step in leveraging your workforce is ensuring that you spread disability awareness. Today’s dynamic workplace is one where many individuals of many abilities must interact and work with one another. Engaging in disability training is one way to spread awareness, as many disability programs start with an educational overview of different conditions, communication practices, and etiquette guidelines.
Once employees are made aware of the rich differences they share with their peers, they can move to more specific areas of disability training, such as disability etiquette. Etiquette training increases the ability of one employee to communicate with another in a respectful and considerate manner, regardless of either one’s abilities. This is important for several reasons. First, workers are more likely to communicate with one another when feeling respected within their environment. This breeds efficacy, or the feeling that one is capable of bringing about change.
Second, courteous communication practices help employees communicate with one another in a non-offensive way. This contributes to creating a respectful environment, and likewise to instilling a sense of efficacy in workers, but has another benefit: risk mitigation. Organizations that regularly train for disability maintain a heightened level of disability awareness that prompts appreciation for the differences among peers. Ongoing training likewise keeps communication skill sets sharp, ensuring employees respect one another in the workplace. Without training for disability, an organization cannot hope to create a respectful and functional diverse workplace. This opens the door for a host of negative side effects including harassment lawsuits, discrimination claims, and other distracting and detrimental outcomes.
Training to enhance workplace skills is a sure bet for productive growth this year. Training initiatives must be conducted with persons with disabilities in mind, however. Disability training plants the seed of awareness. From awareness grows respect, appreciation, and inclusion—3 fundamental principles of communicative and profitable work environments.
The beginning of a new fiscal year often has managers and other business leaders thinking: What can we do to increase efficiency? After all, profitability is intricately linked with efficiency. Increase efficiency and profit margin will grow.
Hiring new employees and forming new departments often seems to be the route towards increasing interoffice efficiency. Ideally, these actions are thought to create more power, structure, and production. However, human capital has a diminishing return to scale and requires substantial time before a return is realized. Technological investment, then, becomes the next sensible alternative. While technology integration typically has an exponential return, it unfortunately requires capital expenditures that may be daunting, further shrinking profit margins.
One route to increased efficiency: focus on what you have. Increasing the value of human capital is an effective way to increase operational efficiency and the bottom line, particularly in today’s diverse workplaces. In diverse workplaces, enhancing employee skill sets through inclusion and disability training pays sizeable dividends that encourage future growth.
Building Inclusive Workplaces
Inclusive workplaces are defined as environments where all individuals are accommodated openly, regardless of ability. Inclusive environments are known to have higher levels of commitment and job satisfaction among both managers and employers. In fact, executives who embrace workplace diversity and inclusion are shown to score 7 to 14% higher in these dimensions of job affinity (i). Overall, inclusive workplaces that move to increase the levels of commitment and satisfaction among their workers increase the value of human capital for the organization as a whole, greatly increasing the potential for long term gain.
Training for Inclusion
Program Development Associates offers the Disability Workplace Skills Online Store to help organizations and other business professionals build inclusion in the workplace. The multimedia disability products showcased in the store focus on a variety of topics including disability etiquette, soft skills, and sensitivity training. Focusing on these training topics increases operations efficiency by fostering confidence and efficacy among employees. The disability resources offered by PDA are instrumental in developing internal disability training programs, constructing environments that fully support workers of various abilities, and encouraging valuable idea exchange.
(i) http://ehstoday.com/training/news/executives-diversity-training-successful-1222/
Disability training may take on several forms. From enhancing employee communications to creating cohesion among different departments, training for disability optimizes organizational performance. The means of implementation may vary, however the end is most always constant: increased operational efficiency.
Reasons to Train for Disability
Training for disability is a requisite for success in today’s dynamic and diversified business culture. The Council for Disability Awareness has issued disability trends report stating that the incidence of serious disability has grown steadily since just 2007. Women and younger workers are most at risk, according to the report, and managers who anticipate disability in the workplace are positioned for success. Disability costs can be staggering, but forward-thinking organizations can anticipate areas of risk and train employees accordingly. Remaining compliant with the Americans with Disabilities Act, for example, requires attentive study of Federal and state level laws. Specifics may fluctuate, and creating a disability employment program that oversees compliance issues can save organizations immense amounts of time, money, and unwanted publicity.
Disability Training Topics
Disability training topics are similar to those of other, more common employee training programs. Unlike common training programs with which most employers are familiar, however, training for disability addresses these areas with workplace diversity in mind. This new and forward thinking method of employee training increases accessibility, builds inclusion, and positively leverage diversity to increase the bottom line. Three areas of beneficial disability training include employee communications, human relations, and ethical decision making:
Communications
With the number of different cultural customs and languages increasing in today’s workplace, increased importance is placed on effective communication. The same may be said for public relations; as community diversity increases, so too does the need for business to make an effort to communicate with persons of different backgrounds.
Human Relations
Training to better human relations involves more than communications training. Subtopics here include soft skills training, sensitivity training, and other areas of training that aim to increase the emotional quotient of employees.
Ethical Decision Making
From a legislative stance, employers are prohibited from discriminating against qualified job applicants. However, job posting, recruiting, and interviewing practices are each performed at the discretion of the employer. Training managers and human resources departments to carry out these functions in an ethical manner translates to ADA compliance, increased reach to prospects with disabilities, and an enriched talent pool from which to choose.
What to Expect from Disability Training
Ongoing employee training benefits each member of the organization. For organizations with an eclectic employee base, disability training offers the added benefit of creating a sense of inclusion among employees with rich differences. Ongoing training is essential; disability videos and other multimedia resources are essential in presenting and refining concepts that are critical to success.
One of the fastest ways to increase productivity is to encourage employee cohesion, particularly in diverse workplaces. Training employees to accept coworkers, communicate courteously, and work in teams is paramount in creating a productive workplace. Disability DVDs that develop cohesion among workers, for example, help employees to develop soft skills. These abilities relate to the personality and interpersonal abilities of an individual, and they are requisites for success in today’s dynamic and diverse workplace.
Soft Skills Overview
Soft skills contribute to the building of an individual’s Emotional Quotient. The Emotional Quotient, or EQ, is a measurement of 5 basic personal dimensions. These include open-mindedness, conscientiousness, extroversion, agreeableness, and narcissism. Those with a high EQ may exhibit positive personal qualities like high self esteem, responsibility, integrity, and a sociable personality. In addition, these individuals have refined interpersonal skills and work well as team members, interoffice leaders, and social negotiators.
Why Emotional Quotient?
Employers have begun to recruit, train, and advance individuals with increasing attention to their Emotional Quotient. While general intelligence is an important factor, it is limited in its ability to predict job performance. Intelligence, as measured by IQ, is merely an indication of what an individuals is capable of mentally. EQ, in contrast, provides a strong indication of what the individual will do. Moreover, individuals with a high EQ are better positioned to learn and excel within their respective areas of expertise. The American Psychological Association’s report titled Intelligence: Knowns and Unknowns furthers this idea, stating that individual characteristics like interpersonal skills are of equal or greater importance than IQ in predicting work performance (i). Conscientious and open minded individuals, for example, work well in teams and positively contribute to the overall functionality of their office culture.
Benefits of Soft Skills Training
Cohesion among the members of an organization or business is one of the key drivers towards profitability. Employees who understand one another, communicate effectively, and hold one another accountable for their actions create workplaces that are efficient. In this light, soft skills training takes on added importance for businesses wishing to increase efficiencies, engage in team building, or unite a fragmented and inefficient workforce. Soft skills training is also important because it develops the abilities that are thought to complement hard skills, or job-specific tasks. In this way, an employee can become more productive or efficient simply by developing their ability to stay conscientious of peers, open minded to change, or communicative with fellow employees.
Soft skills training is essential for businesses of most industries because it aids in achieving efficient operations. Moreover, developing the soft skills and EQ of employees creates a work experience rich in feelings of worth, efficacy, and autonomy. Workplaces that cultivate such feelings are usually able to keep employee turnover low, building a long lasting foundation of human capital for future growth.
(i) Neisser et al. (August 7, 1995). “Intelligence: Knowns and Unknowns”. Board of Scientific Affairs of the American Psychological Association. Retrieved August 6, 2006.
Many business professionals are under the impression that disability training only benefits diverse organizations. Organizations often forego proactive training programs because they do not perceive an immediate need for them. However, disability training and education initiatives have benefits that extend beyond the walls of a business. Organizations that pursue initiatives equip themselves not only to hire, train, and benefit from a diverse workforce, but also to better serve consumers.
I. Hiring Employees with Disability
Disability programs undoubtedly assist employers in interviewing, hiring, and training those with disability. These programs may range in purpose, from making job applications accessible to assisting with employee assessment and placement. The goal of these programs is to build disability employer relations with job prospects and new hires, helping to transition individuals smoothly into the workplace.
II. Retain Employees with Disability
Unemployment among those with disability is nearly double that of those without (i). A causal factor for this statistic is an inability for organizations to retain employees with disability once they are hired. Disability products and training programs help employers build an inclusive workplace that supports, guides, and develops the talent they take on.
III. Increase Community Reach
Disability training products do not just benefit an organization in diversifying their business culture. Since the Americans with Disability Act, many individuals with learning, intellectual, and physical disability have entered the workplace to become valuable members of the business world. As employees, these individuals are earners and therefore also consumers. Engaging in disability training is beneficial for organizations in their efforts to serve an increasingly diverse community of consumers. Programs that emphasize soft skills training and sensitivity training will help employees to serve consumers with disability, increasing the reach of business both locally and nationally.
Developing disability training and education programs can be conducted internally and made to fit the individuality of most organizations. The Program Development Associates Workplace Skills Store is ideal for professionals interested in developing programs to enhance efficiencies in hiring, training, and advancing workers with disabilities. The store’s disability products are effective in helping individuals with and without disability to develop cooperative work skills, communicate, and develop as professionals.
Decreasing the rate of unemployment is on the minds of business professionals and policymakers alike. President Obama issued an enthusiastic Executive Order in July of 2010, challenging the Federal government to reevaluate and optimize their role as disability employers. This Order fell on the 20th anniversary of the Americans with Disabilities Act, helping to further disability awareness among American business owners and professionals.
But one question befalls most small to mid-sized businesses: how can we help? The fear of change, increased costs, and disability program failure has many employers stagnant, despite genuine interest in offering equal opportunity employment. Tough economic times make these fears even greater, tempting business owners to wait for the economic tides to turn before making major changes in business strategy and operations. However, an evaluation of internal business culture may provide hope for organizations of most industries. Analyzing the communication methods and level of worker autonomy can provide a sound indication of an organization’s ability to adopt a more inclusive workplace, hiring workers of varied mental and physical ability.
Disability Education: Increasing Communication Support
A diverse workplace will need standards of communication. When assembling teams of employees with richly varied abilities, it is vital for each individual to be aware of their peers and the communication methods necessary to support collaboration. Ongoing disability education is essential to promote such collaboration. Professionals will find interactive disability products likewise instrumental in educating employees in proper communication practices with their peers with disabilities.
Disability Products for the Inclusive Workplace
Additional disability products are available to business professionals who wish to supplement their disability training programs by providing individuals with disabilities the materials needed to help them develop professionally. The Discovering Your Personal Power curriculum helps individuals with developmental disorders identify their own unique dimensions of ability and worth. This disability product is ideal for training groups of employees; the CD-Rom comes with 30 activities that may be reproduced to facilitate training several employees simultaneously. This engaging product will help to build a sense of autonomy among workers with disabilities, smoothing their transition into the culture of an organization.
Though engaging in disability employment may be uncharted waters for most professionals, it is nonetheless a requisite for becoming an equal opportunity employer. Moreover, the employment level among persons with disabilities will likely keep falling until more small to mid-sized businesses proactively seek to hire persons with disabilities. However, disability products that cultivate worker autonomy can help professionals build the inclusive environments necessary to support workers with disabilities.
Workplace bullying and harassment will derail organizational productivity and cohesion faster than most other negative behaviors. Dispute resolution carries the potential for heavy costs in terms of both time and money. In recent years, harassment litigation has cost organizations anywhere from several thousand dollars to upwards of several million dollars in compensatory damages alone (i). Decreased employee moral and the inevitable cost of hiring and training new personnel make the overall cost of workplace harassment intolerable. It is easy to see why organizations are beginning to implement Workplace Harassment Training as a preventative measure to prepare employees, managers, and other business agents to sensibly handle harassment of all forms.
Prepare for Workplace Harassment
Workplace bullying and harassment is an inevitability that organizations simply must prepare to handle. Individuals who are predisposed to leveraging threats, power, and other forms of status can always infiltrate an organization, no matter how rigorous and thorough the employee-recruiting process. Moreover, individuals may develop these tendencies over time, well after having been recruited, trained, and promoted within an organization. The best way to handle harassment in the workplace is to anticipate its occurrence and train each member of the organization to recognize and diffuse these detrimental situations.
A Costly Proposition DVD
Program Development Associates offers the DVD resource A Costly Proposition to help companies build harassment awareness among their members. This resource provides viewers with six different situations, without narration or conflict resolution of any kind. Viewing the scenes without constructive guidance allows viewers to assess and discuss the situations, building a full understanding of how the situation can be identified and disarmed. After discussion, viewers move to the supplementary material of the DVD and are presented with an abundance of information detailing the losing nature of workplace harassment including potential legal ramifications.
PDA urges organizations to insulate themselves from potential downfall by thorough preparation and training. Workplace Harassment videos are a good start for organizations that aim to develop a harassment policy and best practices for employees. Taking proactive measures now may prevent the occurrence of severely detrimental incidents through the long term life of a business.
(i) http://www.corporationcampus.com/investors/facts.asp
Disability videos are an indispensable tool for any business. Workplace diversity is gaining momentum. The Unnecessary Boundaries study, conducted by Telework Exchange, offers clear evidence that employers are committed to furthering disability employment and equal opportunity for qualified job applicants. However, the study also illustrates that although employers are open to hiring qualified personnel regardless of background, ethnicity, and disability, they at the same time fall short of retaining the range of talent they recruit (i).
A Lack of Infrastructure
The conundrum uncovered by Telework’s Unnecessary Boundaries study is nevertheless hopeful. The study asserts that employers are open to disability employment. Despite the increasing rate of unemployment among persons with disabilities, 71 percent of individuals surveyed reported that their respective organizations makes genuine efforts to recruit and hire prospects from richly varied backgrounds, including those with disabilities (ii). Given this insight, the problem can be reduced to a lack of proper infrastructure to aid in training, assessing, and advancing new hires with disabilities.
Disability Videos: Infrastructure for Organizational Growth
Program Development Associates recognizes the need for organizational infrastructure that supports the vocational development of a range of individuals. Diversity in the workplace cannot flourish without internal supports that facilitate growth for many individuals of varied backgrounds. Without tools for disability assessment and evaluation, individuals with a disability cannot be expected to communicate, learn, and develop within an organization. Unfortunately, this often leads to high turnover among those with disabilities, contributing to the recently increasing level of unemployment among persons with disabilities.
The hardest battle has been won. The Americans with Disabilities Act celebrated twenty strong years of disability awareness and advocacy this past July. Disability employment has grown. Organizations must now utilize tools for disability assessment and training to retain persons with disabilities. Moving forward, disability videos, CD-ROMs, and assistive technology are all necessities in maintaining a diverse workplace. Disability advocates agree: Disability unemployment will fall as organizations build the proper infrastructure to leverage the power of diversity.
(i) http://www.teleworkexchange.com/unnecessarybarriers/landing.asp
(ii) see above.
This month, Program Development Associates features the Diversity: Face to Face D.V.D., a unique an innovative tool that explores the four main aspects of diversity in the workforce: stereotypes, similarities, unity, and benefits. Organizations watch, together, and learn the stories men and women who truly live in diverse environments. Through their stories and thoughts, viewers see not only what it is like to live with diversity, but also learn their roles in supporting a courteous and inclusive work environment.
Diversity in the Workforce and Stereotypes
Stereotypes affect both the person acting as well as the individual receiving. The Diversity: Face to Face D.V.D. helps employers and employees recognize signs of stereotyping with the goal of identifying and diffusing it before severe problems arise.
Finding Similarities
Next, the role of similarities in a group is explored. The motivation to pin point differences among people is dispelled. Instead, viewers are challenged to consider what common ground they share with one another.
Managing Workforce Diversity Through Unity
Next, the diversity D.V.D. uses similarities as a basis to cultivate a newfound sense of organizational unity. Each member of the organization will be challenged to bond in a way that seeks a common goal and purpose.
Benefits of Diversity Training
This featured diversity product ends with an exploration of the benefits of diversity in the marketplace of today. A talented pool of individuals with varying abilities has much to offer in our global and digital business world, and the Diversity D.V.D. surveys this idea through the eyes of workers in inclusive, diverse workplaces.
An instrumental part of training diversity is building courteous and respectful behavior among all members of an organization. A richly varied group of individuals cannot function cooperatively without mutually respecting one another. Program Development Associates’ diversity resources provide the perfect medium for employers and employees alike to learn more about the importance and benefits of working within a large and heterogeneous group. This month P.D.A. offers the Diversity: Face to Face D.V.D. to help organizations recognize, embrace, and monetize their diversity.
Last week, we began our diversity training article series with a look at the use of modern assistive technology. In our second installment of Modern Diversity Training, we will explore the necessity for making the workplace accessible to complement the emergence of assistive technology.
First, an explanation of Universal Design for Learning, or UDL, will be presented. Then, we will move to investigate how UDL techniques can help disability employers and other professionals design training materials for individuals with disabilities.
Universal Design for Learning was developed by the Center for Applied Special Technology to help teachers identify with the vastly differing special needs of students with disabilities. UDL provides a blueprint for creating goals, methods, materials, and assessments that accommodate learner differences (i). Utilizing recent neurological studies, CAST asserts that there are three dominant brain networks responsible for acquiring knowledge: recognition networks, strategic networks, and affective networks (ii). Each network has a different function, yet together they move an individual to gather, process, and learn concepts. Moreover, CAST asserts that each of these networks function differently for each individual. Thus, only by accounting for learner differences can teachers, and by the same token business professionals, assist persons with disabilities in acquiring knowledge.
Disability employers must embrace the concepts set forth by the UDL methodology in order to create a diverse workplace. Specifically, disability training programs must employ the three core components of UDL: multiple means of representation, multiple means of expression, and multiple means of engagement (iii). In creating multiple means of representation, employers present information pertaining to individual work tasks in various formats. For example, a disability employer may present a single piece of information through visual presentations, written manuals, aural recordings, flow charts, and other mediums to account for learner differences and increase the rate at which knowledge is ascertained.
Most importantly, the multiple means component of UDL provides an opportunity for the communication to be tailored for the individual receiving it. To illustrate, consider that a trainee with a visual impairment can be issued an audio recording containing instructions specific to a single task. Another trainee with a learning disability like dyslexia can receive instructions for the same task by way of a visual illustration with minimal written instructions. In this way, each learning style is accommodated for, each disability is overcome, and the diversity of the workplace is maintained.
Simply investing in assistive technology falls short of effectively diversifying a work environment. Disability employers must delve deeper and consider the degree of accessibility their business provides for persons with disabilities. Evaluating accessibility requires identifying the ability of employees, areas of exceptional talent, individual learner differences, and unique support needs. Disability and diversity training initiatives that harness the power of UDL have a significant advantage in making the workplace accessible.
(i) http://www.cast.org/research/udl/index.html”>http://www.cast.org/research/udl/index.html
(ii) see above
(iii) see above
The desire to employ persons with disabilities is growing. In honor of the recent twentieth anniversary of the Americans with Disabilities Act, the Program Development Associates Disability Training Blog is proud to present a look towards the diversified businesses of the present. This coverage will be completed in two installments.
In this article, titled Modern Business Training: Assistive Technology Products, we will take a closer look at the assistive technology that is enabling persons with various mental and physical disabilities to gain employment. Next week, we will follow up with Modern Business Training Part II, a look at the Universal Design for Learning and its application in complementing assistive technology and broadening the scope of employment opportunity for those with disabilities.
Assistive technology can be considered any of a variety of instruments used by individuals with disabilities to perform functions that might otherwise be difficult or altogether impossible (i). This is a broad and somewhat conceptual definition that has many applications. For example, mobility devices including manual wheelchairs, power wheelchairs, power scooters, and walking aids are all consider assistive technology. In this example, the technology is somewhat primitive compared to digital gadgetry but nonetheless enables the mobility of an individual who would otherwise have some degree of difficulty moving about.
Assistive technology goes beyond mobility devices to also include hardware, software, and other information technologies. For example, consider that individuals with physically impaired hands or fingers can utilize custom designed keyboards and computer mice to operate computers. Individuals with moderate to severe visual impairments can likewise overcome their unique sensory deprivation with software that reads digitally displayed messages aloud, like emails and other lines of text on a computer. In both of these examples, individuals are able to overcome their unique disabilities and perform work specific tasks.
Without these kinds of enabling technologies, these individuals would be hard pressed to find work environments in which they could actively pursue objectives, contribute as team members, and develop into working professionals. The expanding application of assistive technology, however, provides the groundwork for individuals with disabilities to do just the opposite. Indeed, the proliferation of assistive technology establishes the opportunity for businesses to diversify their workforce and cultivate the talents of a range of individuals. Moreover, employers are better able to retain valuable human capital; individuals who spend years learning, training, and contributing within a specific company can more easily retain their position should unexpected, devastating accidents occur. This adds a tremendous value for businesses rich in human capital; unexpectedly losing capital for any period of time can be costly, derail growth strategies, and undermine core business objectives.
Disability employers must know, however, that assistive technology is just that: technology. The effective application of assistive technology hinges on the ability of a disability or diversity employer to consider access. Technology is of no use if it is not accessible to the users for which it is intended. This is particularly important when considering the application of assistive technology, as it is specifically designed for persons with unique mental and physical impairments. Nuances that make one piece of assistive technology accessible to one individual may not make that instrument equally accessible to another individual with a similar impairment.
Since effective application of diversity training depends largely on accessibility, it is of great importance for employers to consider the needs of each of their employees. In the second installment of Modern Business Training, we will investigate how employers can best identify the unique needs of each employee to make assistive technology, and the workplace in general, more accessible.
(i) http://www.washington.edu/accessit/articles?109
A movement towards disability studies has begun to build momentum. Over the past decade, graduate study programs at universities across the nation have started to develop specific courses of study to better understand mental and physical impairments. From Georgetown University to the California Baptist University, these courses are being defined as a holistic study of the phenomenon of disability through a multidisciplinary approach (i).
Topics addressed include the social, cultural, and political role disability has played in society. Students learn the role people with disabilities have played in the development and implementation of several disciplines, from literature to social policy. Such programs aim to arm students with a knowledge base that will increase disability awareness and, ultimately, promote social change. The emergence of disability studies programs is important for at least two reasons.
First, disability awareness will only grow as these professionals enter society after completing their courses of study. Georgetown University explains that a critical component of their Master of Professional Studies in Disability Studies program is to provide students with the tools to educate and increase awareness across various audiences (ii). Graduates will attain the skill of communicating disability awareness and tolerance to a variety of audiences upon graduation, an invaluable skill necessary in spreading the message for any subject. In this way, graduates will have the ability to communicate awareness and tolerance to demographically or otherwise starkly differing groups of people. This promotes the proliferation of disability education by increasing the effectiveness with which it is taught. More effective disability education, in short, paves the way for awareness and understanding.
More importantly, however, it is a sign that large scale social change is on the way. The near future will see a growing population of working professionals with a deep understanding of different disabilities, across a range of different societal and historical contexts. These professionals will be instrumental in helping to assimilate those with disabilities into the workforce, in counseling persons with disabilities and their families, and in furthering the field of disability education and research. Moreover, the growing number of disability studies courses and the bodies that fill their lecture halls illustrate a growing interest and empathy for persons with disabilities, a critical component to spreading awareness.
The trend in disability studies programs is indicative of a growing number of working professionals with substantial disability training and education. This translates to narrowing the gap between those with a disability, and those without. Graduates will have the resources and experience to collaborate with individuals with disabilities, helping them to become active community members. Business owners must take note of the growing number of disability studies programs and their resulting societal implications. These graduate schools, for example, represent prime recruiting outlets for Human Resource departments, managers, and other professional positions. Disability study program graduates serve exemplary consultants, as well, for businesses looking to implement inclusion training to solidify their company culture.
(i) http://www.sps.cuny.edu/programs/spscourses/programdescription.aspx?pid=6&sid=DSCP
(ii) http://scs.georgetown.edu/departments/32/disability-studies
Creating an inclusive workplace fosters a variety of talents that increase productivity and keep companies on the forefront of innovation. The success of the inclusive workplace, however, hinges on the ability of business owners and managers to correctly identify the strengths, weaknesses, and unique talents of each employee. This managerial ability becomes even more important when the employee has a disability. The Becker Work Adjustment Profile, or BWAP, provides an observer rating assessment of the vocational ability of an employee with a disability, and it is an essential tool for managers of any business with a diverse culture of workers.
The Becker Work Adjustment Profile gauges the work readiness of an individual by measuring their habits, attitudes, and skills, collectively recognized as vocational competency. Moreover, this tool identifies where additional supports are needed with respect to different work areas, and to what degree. It is a reliable test, appropriate for teenaged children over 15 as well as adults. Its application is suitable for workers who are learning disabled, physically disabled, emotionally disturbed, economically disadvantaged, or mentally retarded.
The primary advantage of the BWAP is in its nature as an observer rating instrument. A professional who has had experience observing the subject in their work environment administers the test, greatly reducing the potential for subject-driven error. In addition, the BWAP is exceptionally comprehensive. Vocational competency is ascertained by measuring 63 different items allocated to four separate sub scales, or domains: Work Habits/ Attitudes, Interpersonal Relations, Cognitive Skills, and Work Related Skills (i). After the employee is evaluated, areas of dissonance between ability and work behavior are identified. Additional, task-specific training is then administered, working to eliminate the dissonance between ability and behavior.
Administering the BWAP is easy and intuitive. Evaluators utilize three main materials including a Questionnaire Test Booklet, an Individual Profile Form, and a User’s Manual. The observer uses the Profile Form to rate the subject with respect to the behavioral items listed in the Questionnaire Booklet. The Score Summary and corresponding Vocational Competency of the subject is recorded on the Profile Form as both a raw and derived score for each domain. These values are then cross referenced with the BWAP Manual to determine the level of work readiness and necessity of work supports for the subject.
Keeping a business productive, efficient, and ready to innovate requires strong attention and appreciation for human capital. Paramount to effectively integrating human capital is the capacity for personnel managers to assess each employee as an individual with unique abilities. The need to measure the work readiness of each employee and construct appropriate supports is particularly critical for workplaces rich with persons of varying abilities. The Becker Work Adjustment Profile, or BWAP, is an industry standard for such assessments. The instrument, when coupled with ongoing disability training and education programs, provides a foundation for placing and retaining employees with disabilities.
(i) http://www.accessmylibrary.com/article-1G1-71316809/measuring-rehabilitation-outcomes.html
Disability awareness propagates in the wake of President Barack Obama’s most recent Executive Order to increase the Federal employment of individuals with disabilities. The order, released Tuesday July 26th, was issued just one day after the Americans with Disabilities Act reached its twentieth year since enactment. In those twenty years, despite previous presidential orders and Federal initiatives, the unemployment of Americans with disabilities has only risen (i). President Obama, however, hopes to reverse that trend. Different from prior initiatives, Mr. Obama’s Executive Order focuses primarily on retaining individuals with disabilities and learning impairments. An emphasis on disability training and education for Federal agencies and personnel is to be the point of difference that primes this Executive Order for success.
Recognizing the Federal Government as the largest employer in the nation, Mr. Obama begins by addressing the need for government to lead by example. In opening the Order, Mr. Obama states that the government has an important interest in reducing discrimination against those who live with a disability, eliminating the stigma associated with disabilities, and in encouraging individuals with disabilities to seek Federal employment (ii). The importance of these interests cannot be understated. Reducing discrimination and the stigma associated with individuals who have a disability is an important first step in reducing the unemployment rate. The ideal workplace for individuals with disabilities to prosper has core elements of regular disability education, inclusion training workshops, assistive technology integration, and mutual respect among coworkers. In achieving these core elements of an inclusive workplace, Federal agencies will establish strong paradigms that will work to welcome those with disabilities as potential employees.
Mr. Obama’s Executive order moves on to state specific requirements Federal agencies must meet in providing opportunities for persons with physical and mental impairments to gain employment. Most noteworthy, the President calls for the mandatory drafting of strategies to hire and recruit those with disabilities within 60 days of the Order’s enactment (iii). An essential part of these strategies includes outlining disability training programs for Federal Human Resource departments and other hiring professionals. This portion of the Executive Order aims to better prepare agencies to promote job availability as well as to provide hiring professionals with the disability education needed to recruit and train workers with disabilities.
Most importantly, the Executive Order sets the groundwork for long term success by setting standards for retaining workers with disabilities. Mr. Obama charges the Office of Personnel Management, in consultation with the Secretary of Labor, with the responsibility of identifying and assisting agencies in implementing strategies to retain Federal workers with disabilities. Paramount to the success of this initiative is the ability of the agency to conduct thorough disability awareness training internally, developing an inclusive workplace that will help those with disabilities develop into industry professionals. The President’s Order will help in this regard, specifically detailing the duties of the Office of Personnel Management to include helping with internal training, using centralized funds to provide reasonable workplace accommodations, increasing access to the appropriate assistive technologies, and ensuring the accessibility of the physical and virtual workplace (iv).
In the twenty years that have passed since the enacting of the Americans with Disabilities Act, unemployment among individuals with disabilities has actually grown. Despite Executive Orders, initiatives, and disability awareness programs, the American public is ill equipped to recruit, train, and develop into professionals those with disabilities. Disability training resources are a necessity in reversing this trend. As Mr. Obama’s Order makes clear, responsibility lies in the hands of company owners, internal managers, and other business professionals to utilize inclusion training and other techniques to hire and keep workers with disabilities. Disability awareness training is a vital first step towards creating business environments in which this goal is attainable, and the Federal government’s push to lead by example is inspiring.
(i) http://www.dol.gov/odep/pubs/fact/stats.htm
(ii) http://www.whitehouse.gov/the-press-office/executive-order-increasing-federal-employment-individuals-with-disabilities
(iii) http://www.whitehouse.gov/the-press-office/executive-order-increasing-federal-employment-individuals-with-disabilities
(iv) http://www.whitehouse.gov/the-press-office/executive-order-increasing-federal-employment-individuals-with-disabilities
Rapidly evolving technologies and an ever-changing political landscape make today’s business environment a dynamic challenge. In the face of such volatility, organizations thrive on the depth and diversity of their employees. A workforce rich in racial, cultural, and ethnic tradition keeps ideas fresh, varied, and constructive. There’s more than one way to skin a cat, and never before has generating multiple solutions to a wide variety of problems been so valuable.
Finding unique individuals to help carry a group to an end goal is a difficult challenge. Fortunately, the Civil Rights movements of the early and mid 1900s revolutionized the cultures of businesses large and small. Women, minorities, and persons with disabilities increasingly gained recognition for their inherent value, deepening the talent pool from which organizations could draw. The archaic ideals of the 1800s and early 1900s have become footnotes in the history books. No longer are men the breadwinners, women the homemakers, and the minorities the disadvantaged. Further, advances in technology have made the workplace more accessible, particularly for individuals with mental and physical impairments.
Even more daunting than finding a talented workforce is the task of managing workplace diversity to maximally achieve that end goal. This difficulty is faced by a host of different leaders in various organizations, from collegiate coaches to Fortune 500 Executives. However, recruiting talent is only the beginning. Distributing, uniting, and retaining talented individuals is a long term process that will graduate mere managers to the level of wildly successful, esteemed leaders.
While a richly varied talent pool in an organization’s culture is of paramount importance, a leaders ability to unite and retain that talent is the critical it factor. Diversity awareness and respect is the foundation on which any endeavor to unify a diverse mass must be built. Herds of unique individuals with equally unique ideas and solutions are of little value if the herd cannot move together. In this way today’s business leader is under more pressure than ever to educate employees of their coworkers’ differing backgrounds, ideologies, and lifestyles.
Diversity awareness training fosters an understanding of the multitude of differences that make each person a one-of-a-kind individual. With awareness comes education, and with education sprouts the opportunity for appreciation. To further encourage appreciation among employees, leaders within an organization can engage in regular workforce and employee diversity training. Diversity training seminars and workshops offer an invaluable occasion for individuals to learn about one another and cultivate a respect for ethnicities, ideals, and traditions that differ from their own.
The ultimate end goal for any diversity training program is to perpetuate a feelings of reciprocal awareness and respect among employees. Without both awareness and respect, leaders cannot hope to have employees work effectively. In a business environment laden with dynamic challenges, organizations simply cannot afford to have anything other than a unified and diversified talent pool. Disability and inclusion training D.V.D.s, C.D.s, and other resources offer a vital first step towards developing diversity awareness programs to bring employees together, maximizing output, and enrich their work experience.
A planted seed cannot grow without the nurturing power of sunlight and water. In the same way, employees cannot grow without the support of their organization. In our previous article, we explored a study conducted by the Federal Managers Association that had an alarming message: managers are perceived as ill equipped to foster a work environment where employees with disabilities can develop into valuable professionals.
Unemployment for individuals with disabilities has risen, despite the strong legislative push to abolish discriminatory hiring practices.[i] A clear reason for this contradictory outcome is a general lack of the proper disability education and advocacy among managers, an argument advanced by the Federal Manager Association’s Unnecessary Boundaries study.
Fortunately, the hardest hurdles have been cleared. The Federal government has led by example through the 1990s, starting with the passing of the Americans with Disabilities Act. President Clinton furthered efforts with his Executive Order 13163, a commitment to award 100,000 Federal jobs to persons with disabilities by 2005. Organizations are now responsible to follow suit, not only by equitable hiring practices, but also by establishing inclusive work environments where persons with disabilities receive the supports necessary to advance and grow.
The first and most essential step in providing support for an employee with a mental or physical impairment is to evaluate their level of competency. The mysterious and complex nature of mental illness coupled with a personalized manifestation per individual places extreme importance in management’s ability to assess employees and their varying abilities before attempting to create environmental supports to encourage their growth. A multitude of tools are available for gauging competency and can be classified by how employees’ abilities are measured. Self-report instruments, for example, rely on the employee’s ability to display aptitude through written questionnaires or workplace simulations. Observer rating instruments, on the other hand, rely on an observer to rate an employee’s aptitude based on how well he or she displays an ability to perform specific tasks, either through written questionnaires or simulated work situations.
Self-report instruments are most useful when a mental health professional is helping a person develop social skills across a variety of social contexts.[ii] While a work environment is considered a social context, self-report instruments are not ideal as they require the involvement of a trained mental health professional. Observer rating instruments, by contrast, work well in the business context. The observer need not be a professional counselor or psychologist. They must, however, have a substantial opportunity to observe and learn about the employee and his or her condition prior to administering an assessment.[iii] Managers and other Human Resources personnel are ideal candidates for the role of an observer as they have ample opportunity to get to know new hires before administering an observer-rating assessment.
Once the competency of an employee with a disability is ascertained, management can begin to tailor the company culture in a way that maximizes the employee’s ability to participate, communicate, learn, and develop. Disability job and career development tools are available to help organizations assess the competency of their workers, and they represent vital tools in creating an inclusive work environment. Other disability training and education resources can be utilized to spread awareness in a diverse organization, a necessary complement to helping persons with disabilities develop as professionals among their peers.
[i] http://www.dol.gov/odep/pubs/fact/stats.htm
[ii] http://www.accessmylibrary.com/article-1G1-71316809/measuring-rehabilitation-outcomes.html
[iii] http://www.accessmylibrary.com/article-1G1-71316809/measuring-rehabilitation-outcomes.html
Advocacy education and disability awareness have become major drivers towards the creation of inclusive workplaces for individuals with richly varied mental and physical abilities. Both the political and social landscapes in America have progressed towards providing equal employment opportunities for persons with disabilities since the enactment of the Americans with Disabilities Act of 1990. Still, however, obstacles prevent a fully equitable environment for employment; nearly 45 percent of Americans with disabilities were unemployed as of 2000, according to the United States Department of Labor.[i] Studies conducted in late 2004 showed an alarming rise in unemployment among those with disabilities, projecting a rate of 65 to 70 percent.
At first blush the blame is easily placed on management. Studies seem to imply managers, Human Resources Departments, or other administrative bodies charged with hiring personnel for organizations are not welcoming persons with mental or physical impairments. However, a closer look reveals a more startling truth.
The Federal Managers Association in conjunction with Telework Exchange, an organization committed to demonstrating the emerging value of remote telecommunication operations, surveyed over five hundred Federal employees in January and February of 2010 to gauge institutional advocacy and awareness for hiring, developing, and promoting workers with disabilities. The resulting study, titled Unnecessary Barriers, provides insight as to why unemployment for persons with disabilities has risen so dramatically.
Contrary to intuition, it is not managerial gatekeepers thwarting the assimilation of those with disabilities into the workforce. Of the employees surveyed, an overwhelming 71 percent said their institutions had made a full and steadfast commitment to hiring employees with disabilities.[ii] However, only a mere half of respondents felt that officials had the tools and knowledge to retain and ultimately promote these employees.[iii] With the remaining half of managers and decision makers ill-equipped to provide the supports necessary to advance a worker with a disability, retention and advancement become impractical if not altogether impossible.
In the wake of the Unnecessary Boundaries study, it is clear to see the rising unemployment level among those with disabilities is not linked with an unwillingness to hire. Rather, it is a lack of tools, knowledge, and interoffice environmental supports that makes difficult the retention and advancement of workers with disabilities. Specifically, it may be a general lack of advocacy education that contributes most to persons with disabilities attaining short-lived employment.
Legislation like the A.D.A. is not enough. Industry professionals from Capitol Hill to Middle America must support disability education and awareness in the office. The lofty ideals that have been penned on paper must now manifest themselves as committed actions. Proactive interoffice advocacy education programs are the foundation for promoting knowledge and empathy among employees, two qualities necessary to unite coworkers in an inclusive work environment. In a unified company culture with ongoing disability training, each employee receives the support they need to develop as a professional, enhance their skill sets, and maximize value for both themselves and their company.
[i] http://www.dol.gov/odep/pubs/fact/stats.htm
[ii] http://www.teleworkexchange.com/unnecessarybarriers/landing.asp
[iii] http://www.teleworkexchange.com/unnecessarybarriers/landing.asp
Successful communication creates the groundwork for an inclusive company culture. The inclusive workplace is one that thrives on diversity and accommodates individuals of various mental and physical abilities. Disability training that emphasizes communication and networking skills is necessary for creating a unified, valuable, and positive company culture.
Without courteous communication, the inclusion model breaks down. As a result employees may feel disrespected, undervalued, incapable of performing job related tasks, and unfulfilled. Thus, disability training programs must first and foremost equip employees with the knowledge and skill to communicate with one another, regardless of mental or physical differences.
Tremendous responsibility rests on the shoulders of able-minded individuals to get to know coworkers with disabilities in order to facilitate courteous communication. Disability education programs are essential in providing employees with information about specific conditions as well as corresponding etiquette guidelines. As Program Development Associate’s new training DVD (dis)Ability Awareness makes clear, effective communication hinges on individuals and their ability to relate to one another. Managers and disability training consultants must keep this fine distinction in mind for two important reasons:
Humans Categorize by Nature
Human beings categorize individual elements of reality simply in virtue of having a conscious mind that strives to make sense of things. As humans categorize, prejudices are formed to efficiently assimilate the overwhelming amount of sensory inputs encountered daily. While these shallow snap judgments allow for the processing of an immense amount of sensory inputs, they fall short in that people tend to favor their own category while undervaluing things that are perceived as different.
Humans Exhibit Affective Display
According to the American Psychological Association, Affective Display is a person’s ability to display thoughts, both conscious and unconscious, through verbal and nonverbal communication. Tone of voice, body language, and facial expressions may all indicate an individual’s conscious or unconscious feelings, regardless of the message they intend to transmit.
Since the categorical nature of the human mind creates prejudices and the Affective Display phenomena communicates these preconceptions regardless of the communicator’s intent, disability education in the workplace must work to rid employees of predetermined thoughts about persons with physical or mental impairments. Once the slate is clean, education and training programs have to help employees understand one another on a personal level. General background information on certain conditions and corresponding social etiquette provides a substantial starting point. However, able minded individuals must endeavor to understand coworkers with disabilities on a personal level. Once this deep level of understanding is ascertained, employees are well suited to respectfully interact with one another.
Once coworkers with disabilities are understood on an individual and personal basis, networking can occur to further the inclusion of the office environment. Asking a coworker what one may do to make them feel included or offering to escort them to a department meeting are two examples of simple acts that can help solidify and develop friendships that perpetuate value for the company as a whole.
Inclusion training DVDs are an unparalleled medium for helping employees understand how their preconceived notions may affect and ultimately hinder their ability to communicate with their coworkers. Program Development Associates also carry a diverse set of disabilities training resources to assist businesses in creating a company culture where diversity is valued, respected, and embraced.
Reference: American Psychological Association (2006). VandenBos, Gary R. ed., APA Dictionary of Psychology. Washington, DC.
Creating an inclusive work environment is the best way to ensure both accessibility and productivity are fully realized in our dynamic business world. No two persons have the same problem solving processes, ideals, or passions, regardless of physical or mental ability. An inclusive environment accommodates workers of various ability levels, in turn providing a diverse assortment of individual talents and strengths that can be utilized to develop new ideas. The celebration and respect for diversity among coworkers are essential components in developing new ideas, and new ideas are the foundation for future growth across all industries.
At the heart of the inclusive workplace lie the management team and their ability to implement environmental supports to encourage an accepting and communicative company culture. Behavior, individual workers’ attitudes, and internal processes must be harnessed to support environmental inclusiveness, as determined by the unique landscape of each institution or company. Managers serve a vital role in aligning themselves with the resulting vision while leading employees through the implementation of inclusive practices.
Managers must consider the uniqueness of each individual when designing a program to help employees of all physical and intellectual ability levels engage with one another. The following guidelines, as shared by the Canada Secretariat, provide an outline for managers and disability program advisers to lead employees in respectful communication with coworkers with visual, aural, physical, and developmental disabilities, respectfully:
Communicating with Coworkers with Visual Impairments
- Identify yourself as well as anyone accompanying you
- Mention any previous interactions to help the employee remember prior engagements he or she may have had with you
- Name the individual with whom you are speaking when speaking to a group of coworkers
- If the conversation has ended, indicate you are moving to another location
- Courteously clear the area of obstacles
- If necessary, describe the environment to the coworker
- If offering to lead the coworker to another location, invite the coworker to take your arm
- If the coworker would rather walk independently, walk about a half step ahead and listen intently for instructions and questions
- Offer to read written information when appropriate
- Do not pet or play with guide dogs, if present, as it is distracting and inappropriate
Communicating with Coworkers with Aural Impairment
- Identify the language required if employing interpreter services
- Speak clearly and at a moderate pace that allows the interpreter to use sign language to relay the message to the coworker
- Allow the coworker time to communicate in return, through the interpreter
- Use written or clear nonverbal body language when communicating one on one
- To facilitate lip reading, face the coworker and keep hands and objects away from your face
- Face the coworker and speak in a clear and slow voice
- When possible, converse in a quiet environment and move to eliminate disruptive background noises
Communicating with Coworkers with Physical Impairments
- Facilitate movement via wheelchair, scooter, or other mobility aid by rearranging furniture in the room
- When standing in close proximity, do not lean or excessively touch another’s mobility device as it is considered personal space
- Always conscientiously consider what may or may not constitute accessible for those in wheelchairs and other mobility aids
- Do not push or move a coworker in his or her wheelchair unless asked to do so
Communicating with Coworkers with Developmental Disabilities
- Inclusion starts with a fundamental knowledge of the person, their background, and their general personality: Get to know the person so that you may include them
- Offer assistance when necessary
- Slowly and articulately repeat information when necessary
- Speak directly at the coworker
- Listen actively and intently
Managers, disability program advisers, and disability training consultants are charged with developing and clearly communicating policies that provide an unwavering framework for respectful employee diversification and interaction. Policies must first seek to maximize the range of talent and unique strengths among workers by hiring individuals of all abilities.
Essential to management’s creation of an inclusive workplace is their ability to provide diversity education for employees. Tantamount importance lies in management’s ability to foster an environment that encourages courteous and independent communication among persons of all physical and mental abilities. Several disability training resources and disability training DVDs highlight the importance of fostering an environment where all individuals, ranging from those with high intellectual capacities to persons with mental and physical disabilities, feel accepted, unified, and valued. Ongoing disability education is crucial in ensuring all members of the company or institution are up to speed on the nature of different disabilities, the availability of training resources, and evolving strategies for inclusion in the workplace.
Reference: Treasury Board of Canada Secretariat, http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/tb_852/cwwed1-eng.asp
Communication Skills DVD
http://www.disabilitytraining.com/product-info.php?Communication_Skills_DVD-pid953.html
Resource #: HCCDC913W
VOLUME 6 OF THE COMMUNICATION SERIES
Communication Skills DVD
Communication is a process of creating shared understanding that includes speaking, listening, and non-verbal cues.
This program describes the importance of positive communication skills and teaches effective methods for creating clear, respectful exchanges.
When you train your home care staff in positive communication skills, it increases their ability to relate effectively and improves the quality of life for patient/client.
Topics covered include:
• Verbal and non-verbal communication
• Active listening
• Asking open-ended questions
• Clarification
• Pacing
• Obstacles to communication
• Communicating with someone who has hearing loss
• Uncomfortable conversations
• Honoring your client’s feelings
• Ageism: What is it? and How to avoid it
• Importance of professional appearance
Visual Strategies Workshop DVD
http://www.disabilitytraining.com/product-info.php?Visual_Strategies_Workshop_DVD-pid933.html
Resource #: VSWD924W
A LIVE PRESENTATION OF LINDA HODGDON’S POPULAR AND INNOVATIVE WORKSHOP.
Visual Strategies Workshop DVD
The Visual Strategies Workshop is a 5-video set filmed at a live presentation of Linda Hodgdon’s popular and innovative workshop. It provides lots of information about how to use visual strategies and it is packed with samples and examples of visual strategies that have proven successful with students who experience Autism Spectrum Disorders and other moderate to severe communication or behavior challenges. The information in the Visual Strategies Workshop is pertinent for every educator or parent who provides support for these students.
Will teach you to:
• Identify significant factors in student learning and functioning style that affect communication
• Informally assess the student’s communication strengths and challenges
• Recognize specific situations where communication breakdowns can affect student understanding, behavior, and participation
• Create and use specific visual supports that have significantly improved student communication, behavior and participation.
DVD 1: 35 minutes – Understanding Autism Spectrum Disorders and Communication
DVD 2: 30 minutes – Informally Assessing Communication: Students, Partners, and Environments
DVD 3: 35 minutes – Samples & Examples of Visual Strategies
DVD 4: 34 minutes – More Samples & Examples of Visual Strategies, Visual Strategies at Home: Parent Interview
DVD 5: 25 minutes – How to Create Visual Tools, Potpourri of Commonly Asked Questions
Package includes a FREE CD with a collection of supplementary materials including:
• Reproducible handouts for each video program
• Discussion questions
• Test questions
• Plus lots of other support materials to help you receive maximum benefit from this training package
• Stored on a CD for easy duplication
Aged Care: Communicating with Aged Care Collegues DVD
http://www.disabilitytraining.com/product-info.php?Aged_Care_Communicating_with_Aged_Care_Collegues_DVD-pid460.html
Resource #: AGCD912W
Aged Care: Communicating with Aged Care Collegues DVD
Effective employee communication is vitally important in every area of health service delivery and care.
This program, filmed with a focus on the aged-care environment, covers verbal and nonverbal communication, formal and informal communication, conflict resolution and negotiation, and staff-to-staff and staff-to-management communication.
A valuable training and professional development resource.
Aged Care: Communicating with Aged Care Residents DVD
http://www.disabilitytraining.com/product-info.php?Aged_Care_Communicating_with_Aged_Care_Residents_DVD-pid464.html
Resource #: AGRD912W
Aged Care: Communicating with Aged Care Residents DVD
Effective communication with elderly people living in residential care is key to the delivery of high-quality treatment that not only meets the physical needs of patients, but also their mental, emotional, social, and spiritual needs.
This program examines the basic elements of communication and how they can be adapted to older people who are living with hearing, vision, speech, and cognitive losses. The video also looks at effective communication methods for those from culturally diverse backgrounds.
