26
Jun/10
1

Inclusion Training: Office Communication

Successful communication creates the groundwork for an inclusive company culture.  The inclusive workplace is one that thrives on diversity and accommodates individuals of various mental and physical abilities.  Disability training that emphasizes communication and networking skills is necessary for creating a unified, valuable, and positive company culture.

Without courteous communication, the inclusion model breaks down.  As a result employees may feel disrespected, undervalued, incapable of performing job related tasks, and unfulfilled.  Thus, disability training programs must first and foremost equip employees with the knowledge and skill to communicate with one another, regardless of mental or physical differences.

Tremendous responsibility rests on the shoulders of able-minded individuals to get to know coworkers with disabilities in order to facilitate courteous communication.  Disability education programs are essential in providing employees with information about specific conditions as well as corresponding etiquette guidelines.  As Program Development Associate’s new training DVD (dis)Ability Awareness makes clear, effective communication hinges on individuals and their ability to relate to one another.  Managers and disability training consultants must keep this fine distinction in mind for two important reasons:

Humans Categorize by Nature

Human beings categorize individual elements of reality simply in virtue of having a conscious mind that strives to make sense of things.   As humans categorize, prejudices are formed to efficiently assimilate the overwhelming amount of sensory inputs encountered daily.  While these shallow snap judgments allow for the processing of an immense amount of sensory inputs, they fall short in that people tend to favor their own category while undervaluing things that are perceived as different.

Humans Exhibit Affective Display

According to the American Psychological Association, Affective Display is a person’s ability to display thoughts, both conscious and unconscious, through verbal and nonverbal communication.  Tone of voice, body language, and facial expressions may all indicate an individual’s conscious or unconscious feelings, regardless of the message they intend to transmit.

Since the categorical nature of the human mind creates prejudices and the Affective Display phenomena communicates these preconceptions regardless of the communicator’s intent, disability education in the workplace must work to rid employees of predetermined thoughts about persons with physical or mental impairments.  Once the slate is clean, education and training programs have to help employees understand one another on a personal level.  General background information on certain conditions and corresponding social etiquette provides a substantial starting point.  However, able minded individuals must endeavor to understand coworkers with disabilities on a personal level.  Once this deep level of understanding is ascertained, employees are well suited to respectfully interact with one another.

Once coworkers with disabilities are understood on an individual and personal basis, networking can occur to further the inclusion of the office environment.  Asking a coworker what one may do to make them feel included or offering to escort them to a department meeting are two examples of simple acts that can help solidify and develop friendships that perpetuate value for the company as a whole.

Inclusion training DVDs are an unparalleled medium for helping employees understand how their preconceived notions may affect and ultimately hinder their ability to communicate with their coworkers.  Program Development Associates also carry a diverse set of disabilities training resources to assist businesses in creating a company culture where diversity is valued, respected, and embraced.

Reference: American Psychological Association (2006). VandenBos, Gary R. ed., APA Dictionary of Psychology. Washington, DC.

20
Jun/10
0

Disability Education in an Inclusive Workplace

Creating an inclusive work environment is the best way to ensure both accessibility and productivity are fully realized in our dynamic business world.  No two persons have the same problem solving processes, ideals, or passions, regardless of physical or mental ability.  An inclusive environment accommodates workers of various ability levels, in turn providing a diverse assortment of individual talents and strengths that can be utilized to develop new ideas.  The celebration and respect for diversity among coworkers are essential components in developing new ideas, and new ideas are the foundation for future growth across all industries.

At the heart of the inclusive workplace lie the management team and their ability to implement environmental supports to encourage an accepting and communicative company culture.  Behavior, individual workers’ attitudes, and internal processes must be harnessed to support environmental inclusiveness, as determined by the unique landscape of each institution or company.  Managers serve a vital role in aligning themselves with the resulting vision while leading employees through the implementation of inclusive practices.

Managers must consider the uniqueness of each individual when designing a program to help employees of all physical and intellectual ability levels engage with one another.  The following guidelines, as shared by the Canada Secretariat,  provide an outline for managers and disability program advisers to lead employees in respectful communication with coworkers with visual, aural, physical, and developmental disabilities, respectfully:

Communicating with Coworkers with Visual Impairments

  • Identify yourself as well as anyone accompanying you
  • Mention any previous interactions to help the employee remember prior engagements he or she may have had with you
  • Name the individual with whom you are speaking when speaking to a group of coworkers
  • If the conversation has ended, indicate you are moving to another location
  • Courteously clear the area of obstacles
  • If necessary, describe the environment to the coworker
  • If offering to lead the coworker to another location, invite the coworker to take your arm
  • If the coworker would rather walk independently, walk about a half step ahead and listen intently for instructions and questions
  • Offer to read written information when appropriate
  • Do not pet or play with guide dogs, if present, as it is distracting and inappropriate

Communicating with Coworkers with Aural Impairment

  • Identify the language required if employing interpreter services
  • Speak clearly and at a moderate pace that allows the interpreter to use sign language to relay the message to the coworker
  • Allow the coworker time to communicate in return, through the interpreter
  • Use written or clear nonverbal body language when communicating one on one
  • To facilitate lip reading, face the coworker and keep hands and objects away from your face
  • Face the coworker and speak in a clear and slow voice
  • When possible, converse in a quiet environment and move to eliminate disruptive background noises

Communicating with Coworkers with Physical Impairments

  • Facilitate movement via wheelchair, scooter, or other mobility aid by rearranging furniture in the room
  • When standing in close proximity, do not lean or excessively touch another’s mobility device as it is considered personal space
  • Always conscientiously consider what may or may not constitute accessible for those in wheelchairs and other mobility aids
  • Do not push or move a coworker in his or her wheelchair unless asked to do so

Communicating with Coworkers with Developmental Disabilities

  • Inclusion starts with a fundamental knowledge of the person, their background, and their general personality:  Get to know the person so that you may include them
  • Offer assistance when necessary
  • Slowly and articulately repeat information when necessary
  • Speak directly at the coworker
  • Listen actively and intently

Managers, disability program advisers, and disability training consultants are charged with developing and clearly communicating policies that provide an unwavering framework for respectful employee diversification and interaction.  Policies must first seek to maximize the range of talent and unique strengths among workers by hiring individuals of all abilities.

Essential to management’s creation of an inclusive workplace is their ability to provide diversity education for employees.  Tantamount importance lies in management’s ability to foster an environment that encourages courteous and independent communication among persons of all physical and mental abilities.  Several disability training resources and disability training DVDs highlight the importance of fostering an environment where all individuals, ranging from those with high intellectual capacities to persons with mental and physical disabilities, feel accepted, unified, and valued.  Ongoing disability education is crucial in ensuring all members of the company or institution are up to speed on the nature of different disabilities, the availability of training resources, and evolving strategies for inclusion in the workplace.

Reference:  Treasury Board of Canada Secretariat, http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/tb_852/cwwed1-eng.asp

12
Jun/10
0

Developmental Disabilities and Professionals

With the number of Americans with developmental disabilities surpassing 4.5 million in 2010, it is more important than ever to understand, engage, and help assimilate the disabled into the workforce. Program Development Associates understands this need and provides training resources to help social service agents, Human Resources departments, and other professionals communicate, train, and motivate those with developmental disabilities.


Developmental disabilities are an eclectic group of mild to chronic conditions characterized by severe mental or physical impairment. Individuals with such disabilities can have difficulty developing the skills to learn, communicate, move, and live independently. By definition, this spectrum of disorders manifests itself by the time the individual reaches twenty two years of age. The four most common forms include Mental retardation, Autism, Cerebral Palsy, and Down syndrome.

Mental Retardation


Mental retardation is by far the most common of developmental disabilities. Typically manifesting itself before the individual reaches the age of 18, this condition is defined by the American Association of Mental Retardation as a significant limitation in both intellectual functioning and adaptive behavior. Redefinition of the condition in 2002 paints a positive picture, placing heavy emphasis on the ability for the individual to become more functional and adaptive when provided with carefully constructed individual supports. With today’s advanced multimedia disability training resources, individuals can learn to provide these support systems and help mentally impaired individuals develop their intellectual capabilities.

Autism


Few disabilities are as complex and elusive as Autism. The variance in ability, from functional to severely debilitating, suggests miscellany in the causal factors depending on the individual’s unique genetic makeup. However, it has recently been proposed that the condition is deeply rooted in the abnormal architecture of neurotransmitters in the brain. Further, the degree to which the condition is expressed seems to hinge on the presence and extent of other impairments, such as mental retardation. Autism develops in about every one or two children per thousand, expressed most strongly during the ages of three to five years. The earlier symptoms are identified, the more likely the individual can learn effective communication and social skills. Symptoms may become more acute or progressively chronic as these individuals develop into adults. Thus, it is of extreme importance to understand Autistic professionals on a personal level as the nature of the disorder can differ profoundly from individual to individual. Human Resources professionals are encouraged to engage in disability training and education catered towards Autistic individuals in specific.

Cerebral Palsy


According to the New England Journal of Medicine, Cerebral Palsy is a broad, inclusive term for a group of capricious but non-progressive motor impairment syndromes secondary to anomalies of the brain arising in the early stages of development. A majority of cases are termed Congenital, caused by inadequacies of blood or oxygen supply to the unborn child, illness during pregnancy, or premature birth. The remaining minority of cases are termed Acquired, caused by head trauma, infections, or severe malnutrition shortly after the birth of the child. Whether Congenital or Acquired, individuals with Cerebral Palsy have the potential to be valuable assets to any company. Communication technology and mobility devices help these individuals to speak and move freely, however, the office environment and culture must also be built to foster physical accessibility and understanding of individuals with Cerebral Palsy.


Down Syndrome


Caused by a chromosomal defect, Down syndrome is seen in an estimated 1 in 700 people. These individuals exhibit physical characteristics unique to the syndrome, including low muscle tone and small stature, as well as a varying degree of intellectual impairment. Life expectancy for individuals with Down syndrome has more than tripled to sixty years since the early 1980s as researchers have made profound discoveries in the field of genetics and chromosomal development. In addition, cognitive delays are typically mild or moderate, making communication with an individual with Down syndrome easy relative to other chronic mental conditions. Several disability education resources are available to help professionals facilitate communication with these individuals, both in the workplace and in the home.

While developmental disabilities can vary in terms of severity, disabled individuals can nonetheless lead healthy, productive, and meaningful adult lives. The extent to which this can be realized hinges largely upon the unimpaired and our ability to promote disability awareness in the workplace. As disability training resources are utilized by professionals, more disabled Americans can transition into the office to make profound contributions. Disability education, whether taken on in the home or at the office, is a necessary for professionals in all industries to learn about and aid the disabled in their pursuit for fulfillment in society. Program Development Associates passionately links professionals with the educational resources necessary to help disabled individuals develop as professionals. PDA also offers a free disability education resource catalog of DVDs, CDs, videos, interactive board games, and gaming software.

References:

Kuban, K., & Leviton, A. (1994). Cerebral palsy. New England Journal of Medicine, 330(3), 188-195.

Huebner, R.A., and Dunn, W. (2001). Introduction and basic concepts. In Huebner, R.A., (Ed.), Autism: A sensorimotor approach to management (pp. 3-40). Gaithersburg, MD: Aspen Publishing, Inc.

17
Nov/09
0

New Resource – Instructional Coaching Multimedia Kit

Instructional Coaching Multimedia KIT

http://www.disabilitytraining.com/product-info.php?Instructional_Coaching_Multimedia_KIT-pid930.html

Resource #: ICMD929W

Provides targeted professional development on the “nuts and bolts” of instructional coaching!

icmd New Resource   Instructional Coaching Multimedia Kit

Instructional Coaching Multimedia KIT

Designed to complement Jim Knight’s best-selling book Instructional Coaching, this comprehensive multimedia presentation provides staff developers with the necessary materials to demonstrate the principles of a partnership approach for coaching teachers to improve classroom instruction.

Facilitators will be able to show aspiring and experienced coaches how to get teachers on board, observe teachers, provide model lessons, and engage in reflective conversations. Workshops will include group discussions about:
• Incorporating the essential components of coaching
• Fostering positive communication between coaches and teachers
• Understanding the relationship between effective teaching and behavior
• Content knowledge, direct instruction, and formative assessment

Featuring a research-based, job-embedded approach to instructional intervention that can make a substantive difference in students’ learning experiences, Instructional Coaching: A Multimedia Kit for Professional Development provides:
• The companion book, Instructional Coaching, with an in-depth examination of techniques that can dramatically refine classroom practices
• A companion DVD with a navigation menu for easy stop-and-search control of the video content
• A step-by-step facilitator’s guide that connects the core content of the book to the video/DVD and includes segment prompts, workshop outlines, extended workshop activities, key points, and discussion questions

Appropriate for groups of any size, this all-in-one multimedia resource helps staff developers, principals, and district administrators provide professional development that strengthens coaching capacity, instructional effectiveness, and schoolwide performance.