Program Contents: 16 minutes
Copyright Date: 2000
Anyone that works within the field of Human Service knows the prevalent problems that currently exist, along with the tension and bad attitudes these problems generate. This dramatic training video poignantly demonstrates how a human service manager prevents an overwhelmed case manager from delivering bad customer service. It shows how an employee with problems - like an over sized caseload, bad organizational skills, and a poor attitude- becomes a valuable team player.
It concretely shows managers and supervisors techniques, and strategies that will help motivate their employees and solve some of the most common problems they face. This one video can be used to help motivate and train management, supervisors, case managers, direct service providers, counselors and human service professionals of all kinds.