Program Contents: 25 minutes
Copyright Date: 2007
AVAILABLE IN THE UNITED STATES ONLY
Effective employee communication is vitally important in every area of health service delivery and care. This program, filmed with a focus on the aged-care environment, covers verbal and nonverbal communication, formal and informal communication, conflict resolution and negotiation, and staff-to-staff and staff-to-management communication. A valuable training and professional development resource.