Program Contents: 19 minute DVD
Captioning: Closed captioned
Copyright Date: 2008
Available in the United States Only
Demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander.
Covers topics including:
• making 'talking points' tactfully
• what to say
• the art of scripting
• lightweight speech patterns
• jargon-filled corporate speak
This engaging program gives you a four-step method to present your point of view with tact and diplomacy. Learn how to say 'no' to the boss while minimizing conflict, maintain your composure with the co-worker who's 'in your face' and use 'prompt and paraphrase' when the boss issues a vague angry criticism.