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Program Contents:  22 minute DVD

Captioning: Subtitled

Copyright Date: 2010

Highlighting the idea that a major part of good communication is good listening, this program enables students to improve their listening skills and absorb valuable information. The video identifies the best methods for giving coworkers the attention they deserve and provides eight simple tips that viewers can use to sharpen concentration. These include learning to focus, taking proper notes, putting emotions on hold, avoiding biases and stereotypes, finding a point of interest in a dull but important conversation, and more. 

1. Importance of Listening (03:54) - Listening is a vital skill that must be employed in school, at work, and in one's personal life. In sports, not listening to a coach could result in injury. Lag time between speaking and listening can cause boredom.

2. Types of Listening (01:57) - Listening begins when one hears sounds and focuses on them. There are four types of listening: content, critical, empathic, and active.

3. Nonverbal Communication (04:35) - Much of a speaker's message may be communicated non-verbally. Non-verbal signals complement the spoken word, reveal truth, and convey information efficiently. Non-verbal cues speak louder than the spoken word.

4. Listening Barriers (03:06) - Emotional states or long to-do lists usually get in the way of effective listening. Noise, personal biases, and boredom are all barriers to good listening.

5. Listening Skills (03:32) - When people are interested in a topic, they tend to interact with the speaker; this is called active listening. Non-verbal and verbal communication are positive. Listen even if you disagree with the speaker.

6. Practical Listening Tips (02:03) - Get focused and stay focused on a speaker. Find a point of interest in what a speaker is talking about. Search for key points. Practice listening at every opportunity.

7. Communications Checklist (02:02) - Stop talking and start listening. Listen attentively and block out competing thoughts. Control the listening environment. Maintain an open mind. Provide verbal and non-verbal feedback to the speaker, and take notes.