Program Contents: 9 minutes
Copyright Date: 1999
Jodi, an employment consultant, leans an important lesson in customer service while patronizing two local businesses. As she thinks about how she was treated at a restaurant and retail store she realizes that good customer service is not just for business anymore. While Jodi applies the lessons to her position as an employment specialist, the viewer also learns the essentials of good customer service and the important role it plays in any service organization.
This entertaining instructional video describes four important customer service principles that human service organizations can easily adopt and implement. It has two pauses within the training so critical topics can be discussed with your group or employee. It clearly shows how your organization can improve relationships and customer satisfaction for people with disabilities.